Pony O Hair AccessoriesReviews of ponyo.com

What happened Nicol? I wrote a review for you about 6-7 years ago that was put in all your emails and I was so happy but in my next order I had 3 pony-O's break after 3-5 uses and before that they lasted 7 months to a year of daily wear and I again wrote to you and told you that there was a drastic change in the quality of the pony-O's because mine broke and I haven't ordered since then but I'm down to the original one that I bought when you were running things on your website and I tried to go to the website but no website, just UK and no PayPal option just credit card and I don't trust that.. So now you have to go to Amazon and I don't trust those either.. So this seems like everything that gets popular and the original owner outsources to bigger companies which in turn makes everything as cheap as possible to inflate the profit of everyone and the consumer is the one that pays the price! I'm so disappointed that you sold out because you made an invention that solved thin hair problems and I only have one that's still living after 7yrs and that's quality! Please go back to the original way of making them without cutting corners and you will have a customer for life, I know you probably won't do that because you're making money with Amazon so what a disappointment for everyone!

I LOVE the ones I have and a few of them the metal inside has broken. I’m waiting for my hair to grow back out but wanted to order more and here is where you lost 3 stars. Amazon is the only choice now and you have NO CHOICE. I wanted a medium gold and a medium silver metallic. To get those I have to order bundled with colors or thin bands neither of which I want!!! Make a way to buy them individually and I’ll up my stars back to 5!!!

I've emailed and sent a message through facebook and still no answer, after 10 days. They used to be so good in customer service, what happened? The main website is gone, just sends you to amazon. You can buy Pony O products there but not separately, I want the designer Pony O's but you can only order them in pairs with grey, black or beige, which I don't want. Went to the UK site and can order them from there but only with a credit card. When I contacted them to see if there is any other way of payment they don't respond. Very dissapointed because I love Pony O and I'm down to my last one.

Tried getting mullet at there barber shop and they made me look like a hippie never going back! 1 star!

After reading the mixed reviews I found the pony o on a discount anddecided to give it a go to see if it could work for me. I have long, thin and very straight hair, everything falls out, so I expected this to do the same. But I got it this afternoon and put it in immediately. I've walked the dog twice, did some vacuuncleaning, laundry and hanging on the couch with my tail in the pillows and this thing stayed put for 7 hours already. This is the first thing that managed to stay in my hair for so long. I like how my ponytail looks, it's not the rat tail I have with elastic bands, it looks a lot fuller. The only thing i don't like is that with the pony o i can't keep it tight in one hand while putting it in like i do with an elastic band, so it looks a bit more messy and i have to fix it while its in a tail, which doesn't really work as you all know. But the pros outweigh the cons. If it manages to not break for a few months i will happily buy one again. I guess you should just try it, the reviews are all over the place, but I'm happy with this thingy.

Absolute rubbish. Doesn't hold my long hair in place at all, slips out within minutes. Complete waste of money So disappointed. I've also noticed that they reply to every bad review by saying they can't find you on their system. It's an absolute scam.

This company is fabulous, for quite a few reasons. My first order was lost in the mail, so I decided to reach out to the company, and to my surprise, the owner Nicol, answered the phone. I was also impressed with the fact that I was treated with such kindness and integrity, how she immediately sent out another shipment. I got that shipment and then decided to order the second Pony-o in the color black. Then once again, the product got lost in the mail. So I called Nicol and she immediately put that second item in the mail. Weeks later, I got both of the lost items in the mail, one was blue and the other black. I called Nicol to let her know that I received both of the lost packages, and that I wanted to pay her for both items. She would not take a cent. ( I also sent her a photo of what the packages look like, as if they had been kicked around in the dirt.) Somehow and for some reason, both packages were lost their ability to be tracked, somewhere in Georgia. I live in Florida. This happened twice! Clearly, this was none of Nicole‘s fault, so of course I wanted to pay her for the 2 recovered items. Nicol refused to take a payment and instead thanked me for my patience and understanding. She also suggested that I share them with a friend or family member It felt great to tell Nicol, “thank you so much,” because her pony-o was such a great invention, and it made my thin hair look thick☺️ I highly recommend this product and I also believe in supporting a product which happens to be invented by a wonderful woman of integrity.

I ordered Nov 22, my order never arrived in Mexico. 7 weeks later, I requested my order to be reshipped to a US address. They first agreed, but then cancelled the reshipment because the original order showed a failed delivery. My address was correct and they admitted they were having issues with their shipments to Mexico and no longer offer it. Nothing on the tracking indicates where the package is and they are expecting me to go on a wild goose chase 2 months after purchase? Absolutely horrendous. They could have easily fixed this situation. Now I have to dispute the charge and warn others that they do not care whether you get your order or not. I ordered over $100 worth as they were meant to be Christmas gifts. Overall an extremely disappointing experience and I would never order again. Edit in reply to Pony-o reply: The tracking I was given for the reshipment to the US address still says acceptance pending (as of this moment) and has not updated since jan 8. I have been not been given any new tracking number. I was however told that that reshipment was cancelled because of the delivery attempts in Mexico. The tracking for the Mexico address does NOT says anything about it being available for pickup. Also there is a lobby that receives all packages and always has someone there. Always. So unless you can provide me the address where this package apparently is waiting for pickup, I don't even know where to check.