Easily create ponytails and buns with PONY-O Hair Accessories! The PONY-O and BUN BARZ are a must have for all hair types: fine, thick, and curly! PONY-O Hair Accessories are super secure, comfortable, non-creasing or damaging, easy to apply and remove. Fine hair appears 100% fuller and thick hair stays up while feeling weightless. Curly hair doesn't get pulled, snagged or flattened! No more little pulled pieces.
Pony O Hair Accessories (ponyo.com) has 439 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
Also known as
ponyo.com
Website
ponyo.com
Category
Accessories
Location
Conifer, Colorado
Listed on Five Star Index
2026
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The company replied to 30% of reviews.
Latest
Most recent review: October 2026.
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rather disappointed .. i don't recommended it at all
rather disappointed ... already the color doesn't match, I ordered brown and I received a very very light brown like taupe. I find that it's not pretty at all, it's rubbery so not very elegant in the hair ...
The bun barz absolutely doesn't hold! The same for the pony-o... and it's very difficult to pass the hair through it.
nothing extraordinary and it's very expensive especially when you buy it from France. I will not return it because the shipping costs are high and in the end even with the refund of the product, I will have spent exactly the same amount.
Response from Pony O Hair AccessoriesJun 7, 2022
Hello! I do apologize that the PONY-O and the Bun Barz did not work out for you. Please let me know if there is anything that I can do to help!
BT
Beáta Dyballa Š.
I don't recomment pony-o
I don't recomment pony-o... especially if you have fine hair as I do... I have 1.5y old son and I bought pony-o that it will hold... not truth... I need to remake it every 20min or so. Bun equipment (forgot the name) is even TOOOOOO BIG for my fine type of hair. And if you randomly fall asleep with pony-o, it is a big headache because it is so hard in your head... Sadly I definitely don't recommend it, I was really looking forward to try it out
p.s. I ordered slim version, anyway not working for fine type of hair
Response from Pony O Hair AccessoriesApr 15, 2022
I understand Beata! 💝 My name is Valerie and I really want you to love your PONY-O! It is so different than a hair tie and has a bit of a learning curve, so click the link for easy to follow videos. The best one to start with is the first video! https://ponyo.com/pages/instructions-hair-types Go here and click on the hair type that's closest to yours! Having a detailed step by step video is super beneficial! Don't worry, it is different and everyone has used a hair tie all of their lives! I know you will get it! If you need more help, please email [email protected] for a free one on one. ❤️✨ If it's just not working for you, its okay. We have a 30 day return policy. To send it in for a refund, less shipping, mail your products to: Riot Inc 25587 Conifer Road #105-234 Conifer CO 80433. Please include your order number, so we know who to credit! 😀
TH
Thekla
Don't know if it works/ customer service stinks
I've ordered two standard sizes pony-o. I had trouble getting my fingers in to pull hair through. I thought that maybe they'd accidentally sent the small size for partial ponytails. I've contacted the company twice through email and one voice message...no response. I've tried to work with it, but it does not squeeze tight enough to hold the hair in place. I struggle to keep it close enough to the scalp to make it stay in place. When I tried to bend the sides in, I don't have enough material to bend, which again is making me think it's a small size.... but I will never know since I don't receive customer service.
Response from Pony O Hair AccessoriesApr 8, 2022
Hi thank you for your information. I am sorry that you had troubles applying the PONY-O! There is a learning curve and I agree, we are currently making the PONY-O's larger so that feeding the hair through will be easier for those with more hair, I see that we have credited your order. Thank you so much for your feed back we really do appreciate you trying the PONY-O! Stay well! NICOL
JH
Janet H.
I love this
I love this, it doesn't hurt my head or pull. I just purchased another one and the bun, hopefully the bun will work just as good. Worth the money I feel
Response from Pony O Hair AccessoriesApr 15, 2022
We love your love!!
ME
Mel
DO NOT RECOMMEND
DO NOT RECOMMEND. ABSOLUTELY WASTE OF MONEY. DID NOT WORK AT ALL. 1 STAR FOR THE PATTERN.
Response from Pony O Hair AccessoriesApr 8, 2022
I understand! 💝 My name is Valerie and I really want you to love your PONY-O! It is so different than a hair tie and has a bit of a learning curve, so click the link for easy to follow videos. The best one to start with is the first video! https://ponyo.com/pages/instructions-hair-types Go here and click on the hair type that's closest to yours! Having a detailed step by step video is super beneficial! Don't worry, it is different and everyone has used a hair tie all of their lives! I know you will get it! If you need more help, please email [email protected] for a free one on one. ❤️✨ If it's just not working for you, its okay. We have a 30 day return policy. To send it in for a refund, less shipping, mail your products to: Riot Inc 25587 Conifer Road #105-234 Conifer CO 80433. Please include your order number, so we know who to credit! 😀
TC
The C.
Pony-O. Do not recommend.
Purchased a pony-o standard and a 2.0 for my wife. They worked for about a month. After that they became a bit loose and no longer held her hair in place during activities like yoga or pickleball. During her gym workouts her hair would loosen up significantly, no better than her normal hair ties. Asked customer service for a replacement but since it was just outside of 30 days we would have had to pay shipping. Asked to return instead and was told that we would have to pay to ship them back. $4-5 shipping on two $8 items? I dont think so, not worth it. Needless to say we will not be purchasing any more of these. Return and exchange policies on defective items stink with shipping costs passed on to the customer after 30 days.
Response from Pony O Hair AccessoriesApr 8, 2022
Hello! I am so sorry to hear that you did not have a good experience with PONY-O. If you could reach out to us at [email protected] and we will see what we can do to make the experience better!
FE
Federica
Terrible
Terrible. Doesn't work, every 2 minutes slip, isn't simple to use and pluck your hair.
Response from Pony O Hair AccessoriesApr 8, 2022
I am so sorry to hear that! 💝 My name is Valerie! Here are a couple quick pointers that may help! 😀
-When you bend the ends down, make sure the sides are still aligned (One on top of the other). If they are not, there will not be a tight hold!
-PONY-O is so comfortable (it doesn't pull) so you may think it is not tight! A habit, with our hair ties that everyone has, is that we split our ponytail and pull on it, to tighten our hair tie. This does not work, with a PONY-O, it opens it up (Weird, right?) The alternative, it to give it a couple of tugs to see if it is tight. If not, bend the ends, more sharply, or give it another squash!
-Making sure the sides are sharp bends at all times will also help create the tightest and longest hold. Leaning back on the PONY-O (in the car, on the couch, etc) can flatten the bends, so be sure to re-bend the sides when you get up! When you are sleeping in bed, put it high on your head so that it stays tight!
The video instructions will give you tips like this! Be sure to check them out! ❤️ https://ponyo.com/pages/instructions-hair-types
AS
Asta
Very disappointed
Very disappointed. Spent almost 25 EUR for 2 bands. At first, I was sure that they sent me a wrong size because the bands looked rather narrow. Then it appeared to me that I actually have no way of checking my order out. I never got a confirmation email, so I couldn't check what I ordered etc no more. However, let me assure you that the email I put in there was not wrong. How do I know this? Well let me tell you, I have in total 3 gmail accounts that I use for different reasons. I started getting ad emails to all of those after my purchase... Extremely shady. Not to mention, not knowing how to even review my order without any link, I have no idea how all those 5 star reviews ended up on their website, if you know what I mean ;).
but back to the actual products: the ties don't hold anything. My hair is definitely not thick, rather normal/on the thin side. Sport is out of question with it. After 5 minutes it started to feel like it was pulling my hair... Also rather difficult to even put it up nicely to start with because the bending puts your hair out of shape at the front, especially, if you're into the tidy slick look.
The fact that the reviews are either one star or 5 star is also telling. I wished I looked it up here before purchasing, rather looking at their own ads and reviews.
Response from Pony O Hair AccessoriesApr 8, 2022
I am so sorry to hear that, ! 💝 My name is Valerie! Here are a couple quick pointers that may help! 😀
-When you bend the ends down, make sure the sides are still aligned (One on top of the other). If they are not, there will not be a tight hold!
-PONY-O is so comfortable (it doesn't pull) so you may think it is not tight! A habit, with our hair ties that everyone has, is that we split our ponytail and pull on it, to tighten our hair tie. This does not work, with a PONY-O, it opens it up (Weird, right?) The alternative, it to give it a couple of tugs to see if it is tight. If not, bend the ends, more sharply, or give it another squash!
-Making sure the sides are sharp bends at all times will also help create the tightest and longest hold. Leaning back on the PONY-O (in the car, on the couch, etc) can flatten the bends, so be sure to re-bend the sides when you get up! When you are sleeping in bed, put it high on your head so that it stays tight!
The video instructions will give you tips like this! Be sure to check them out! ❤️ https://ponyo.com/pages/instructions-hair-types
Hi ,
Valerie here! I do understand your concern and I really want you to love your PONY-O! 💗 It is so different than a hair tie and has a bit of a learning curve, so click the link for easy to follow videos. The best one to start with is the first video! https://ponyo.com/pages/instructions-hair-types
Go here and click on the hair type that's closest to yours! Having a detailed step by step video is super beneficial! Don't worry, it is different and everyone has used a hair tie all of their lives! I know you will get it! If you need more help, please email [email protected] for a free one on one. ✨
If it's just not working for you, its okay. We have a 30 day return policy. To send it in for a refund, less shipping, mail your products to:
Please send your products along with all literature to:
Riot Inc
25587 Conifer Road
#105-234
Conifer, CO 80433
So that we can issue a refund quickly, please be sure to include your order number as reference. Also, please let me know if I can assist you with anything else as I am always happy to help 😀
Valerie
