Pony O Hair AccessoriesReviews of ponyo.com

I bought a Pony-o and a bun bar directly from their website. I loved for the first month but after that the metal inside the silicone broke. I contacted their customer service and they will only replace if the purchase is within one month. After that, you need to pay shipping and handling. I only used the thing for a little over a month! And used it as directed in their pamphlet. Disappointing that they wouldn’t replace. I did like it but it’s too expensive to replace them every month.

My VERY first negative review (what an honor!); This review comes as a result of a “3 strikes you’re out” experience. Product does not work for my intended purpose - no damaging hair tie that does not fall out Product is broken after a month of minimal use Poor customer service So here’s the review; Received bands, they do not hold in place. Actually they do for about 30 minutes ONLY if I’m inactive! Any activity and it slides out. I have a head full of fine hair so I only wore while outside when it got hotter, months after I received it. I did the recommended ‘bend in different spots (which I did without thought initially and thought that I messed it up by not keeping the original bend as it didn’t stay in my hair. Then saw the recommendation to bend in different spots) YET the metal material inside busted through. I believe I purchased the bands in March. I can’t attest to the non damage side, but I can’t attest to the fact that it does NOT stay put. Then the topper was the customer service experience below; May 30 - notified via email with image of broken pony O band. May 31 - rep responded and asked for an image of the pony O logo inside the band and said I could pay $3 to get a new one. Replied with image that day. I said I didn’t know about paying more for something that isn’t working. June 7 - No response, I had to follow up. June 8 - A different rep responded that I’d receive a shipping invoice within 24 hours. July 1 - No invoice, no update, no replacement. Once again followed up. July 1 - Original rep responded that I can pay $3 to pay shipping for replacement. I gave this company an opportunity to make things right but, they risked a bad review for $3! I’ve read in a couple of places they remove bad reviews which is in line with my experience.

Does not work as advertised. It will fall and slip after 5 minutes even without movement. I thought it was just me but I see most people rate it with one star. It deserves one star 100%. I thought it was because I have silky asian hair but Goody hairties work well with my hair.

It goes up easily enough but within 20 to 30 minutes, it completely falls down with any movement. Don't spend the money, unfortunately. I was so excited when I first put it in and even when it feel i thought I must've done something wrong. Nope. It just doesn't work.

Shipping took about a month. I read instructions and watched videos. There is PULLING of hair. To top it off I got a headache within minutes of putting this junk in my hair. Useless. Ill stick with my teleties. Do not waste your money on a pony-o!!!

THIS PRODUCT IS PURE SHI# !!!! Good advertising but all lies . DO NOT WASTE YOUR MONEY

THIS DOES NOT WORK. THEY TRIED CLAIMING I ONLY SENT HALF OF THE ITEMS BACK, HOWEVER, I LEARNED THE HARD WAY TO TAKE PICS OF WHAT IS RETURNED. THEY ARE SCAMMERS AND I WILL BE REPORTING THEM TO THE BBB. THE PRODUCT ITSELF SUCKS. DO NOT GET SUCKED IN

OMG THIS COMPANY IS THE WORST!!!! They charge your card PRIOR to shipping. They state they are a US company and that is complete bull because when and IF you DO receive your product it’s clearly made in China. Not to mention they are absolute CRAP and do not work. Then to top it off once you receive them 2 months later it costs half of your purchase to ship back 4 hair ties it was freaking $22! That is ABSURD. This is a SCAM company just like every other Instagram company. DO NOT BUY. Also they delete Instagram comments and it seems like fake accounts are posting the reviews. I already filed with the BBB. I want ALL of my money back including the $22 it took to ship to Colorado. Mind you I’m in So Cal so shipping should be a flat fee of $5 MAX!