Pony O Hair AccessoriesReviews of ponyo.com

Terrible product took forever to get and the dont work DO NOT ORDER

Absolutely not good! Still waiting for the arrival of my package after 3 weeks. Company blames shipping delays but wont do anything to rectify for 2-3 more weeks. Everything else I have ordered in the past few weeks was delivered to me on time so I find it strange that this company is the only one having shipping delays!!

They took almost 5 weeks to arrive. They mentioned a delay due to covid which I understood but they were supposed to arrive in CO late May and I didnt get them until mid June with no update email after the initial order confirmation. The product is OK at best. It doesnt hold my hair like advertised and I have both the regular and thick hair ones. Too expensive for what they are and don't deliver as advertised. Also, crappy customer service. I will not order again nor recommend.

Doesn’t work. I was expecting a perky, full of life ponytail and instead I got a lifeless, sagging, sad excuse of a ponytail that doesn’t hold well. I have straight, silky hair so I tried multiple times to set it and “do it correctly” but each time got the same result. They advertise anti-breakage, yet in fact, I had the most breakage I’ve ever experienced while taking the Pony-o out of my hair. It’s rubbery so it sticks easily to your hair pulling it out. I also ordered the bun bar which is an even bigger joke than the Pony-o. It’s made of rubber, so again it pulls and causes breakage, but even worse is that there’s no clasp or anything to set the circle in place once you make it. The directions say to just “overlap” the ends, but it doesn’t even remotely stay in place and unravels the second you let go. Very disappointed in these products. Save your money and just buy regular hair ties.

Worst experience ever. Every time I reached out to service I kept being told to just wait. My credit card company handle it thank goodness! TOTAL CRAP

I was lured in and scammed by this product. 1. Pricey for cheap sh!t that is made in China 2. Doesn’t “make your pony pop”. In fact, good luck on trying to make a pony at all that actually stays in your hair. 3. If I have to study tutorials and attempt more than twice to get the results shown in all of their videos, forget it. 4. They remove negative comments from their FB advertising posts. They removed mine and send me a DM basically calling me a dumb-ass for not knowing how to use the great Crappy-O - but here are 50 more video links and 20 pages of instructions because it’s you and not our product. 5. If you look at the advertising videos, did you notice that all of the models have hair extensions? I wonder if that is the trick to getting a “perky pony”? 6. I was fortunate enough to get a refund on the (2) slim crappy-o and (2) bun bar my ass that I returned. It took 8 days from the time the return was delivered back to their front desk. 7. Shipping took a little over a month because you know, the crap was riding on a cargo freighter across the ocean from China. 8. I’m pissed at myself for being lured in and duped by such a ridiculous product. 9. Don’t fall for the hair hype because it doesn’t exist. 10. Are all of the women that rated this thing 5 stars high on crack? They must be because any other reason for believing this crappy-o is anything but craptastic is concerning.

It’s been seven weeks since I ordered. I still have not received my order. I have sent numerous emails and messages. I get generic emails full of excuses in return. I have never been so disgusted with a company.

I ordered one regular band, 2 smaller 2.0 bands, and a bun bar on April 3, 2020, and one smaller pony o was missing from my order. I reached out via phone -no response. I reached out via email stating that I was missing a white 2.0 band. The rep who answered was quick to dismiss my claim because I accidentally called it white instead of light blonde (way to work with your customers.) When I followed up, they said sorry and that they would forward my message. Two weeks later, I had to follow up again and they said I should receive it the first weeks of May. I even posted a cordial comment on Facebook about my missing order, and it got deleted. (way to censor your content.) Finally at the end of May, I threatened to dispute the charge and simply got a UPS tracking number, for an item that never shipped and never came. Did the product work? Yes. Did the customer service and lack of responsibility totally kill it for me? Most definitely. It's a Shane to leave a trusting, first time customer with such a bitter taste.