Disappointed Thick Hair G.
Girls with thick hair, beware!
I was impressed with the concept and was so excited to try out the variations of Pony-O / 2.0 / XL and Bun Barz that I ordered ~$40 worth of products with $7 of shipping cost. It is unfortunate to say that I was hugely disappointed - both with the products and the (lack of) service provided. I followed the purchase recommendation on Pony-O's website along with every instruction that came in my package as well as online tutorials, but the products just could not hold my hair together. I have thick hair that is not larger than the size of a golf ball when gathered (benchmark recommended on Pony-O's website for picking out size). But regardless of the size of Pony-O I try or how hard I "squeeze" (again as instructed), my ponytail would sag with all my hair falling seriously out of place within just the half hour - even simply sitting around without being in activities that required much head movements. This situation applied to both high- and mid-position ponytails I attempted. And the advertised claim of Pony-O's not leaving marks in one's hair is simply not true. The Bun Barz is also difficult to manipulate in the sense that the ends of the bar wouldn't "close" properly to hold my bun into a neat and perfectly round "loop". Instead, there would always be a hole at the bottom of my bun because the ends of the bar couldn't be sealed together. And with the Pony-O / Pony2.0 wrapped inside the Bun Barz falling loose every minute, my bun just kept turning into a saggy mess of hair hanging on the lower back of my head. The worst part was when I attempted to reach out to Pony-O's customer service to address the issues, my inquiry was ignored! There is no place on Ponyo.com to leave a customer review, so I am not sure how Pony-O obtained / selected the 5-star reviews displayed on its website.