PomponsReviews of pompons.co

Great product with an excellent costumer service. Had some issues with the size (ran large) and I got a quick and professional response. Product itself is exactly as the photo on the website, highly recommend

Lovely baby shoes. Arrived super fast. Had to contact the customer service for a return (as 2 pair were too big for my son). I was surprised that they responded very quickly and offered a to send new pairs for free. This is very unusual these days. Overall so happy with experience I had with the company and my son loves his sock boots.

I needed help resolving some issues related to my order and the support was super helpful. About the products, they seem super comfortable and very beautiful. I recommend and will definitely buy again in the future.

Vendeur sérieux, j’ai toujours été informée du stade de ma commande. Les chaussures semblent très confortables pour mon bébé, jolis modèles et bonne qualité.

The shoes arrived on time, the product is of good quality and although the size was large, the company offered to send new shoes at no extra cost. Highly recommended

We love the shoes! They are very comfortable and look very cute. We got a pair of sneakers (which unfortunately were a bit small) and a pair of sandals. Both very flexible and perfect for summer. The sandals dry pretty quick, in case the get wet. Customer service is also very helpful and friendly. Unfortunately shipping takes a bit long (to Germany). Since I need to get a different size I'll have to wait one more time for my order to arrive. That's the only negative side. Other than that, I can strongly recommend pompons 😊.

I recently purchased few pair of Pompons shoes for my little one and it has been a good experience. Not only are these shoes incredibly comfortable, but they also have an adorable design that looks absolutely charming on my baby. One of the shoes I bought was a tad bit small but the communication with customer service was generally swift and handled requests efficiently. I highly recommend them if you’re looking for quality products and solid customer service!

Please do not buy from this organisation. The shoes are terrible quality resales from Alibaba with uneven soles that would not be appropriate for toddlers (or anyone) to wear. Delivery takes weeks and weeks and despite their claim of a hassle free 60 day refund they have absolutely terrible customer service who will ignore you. I had to raise a dispute on Paypal to get a response and despite explicitly saying multiple times I wanted a full refund they continuously refused - negotiating with me for a partial refund until I eventually just gave up and accepted, and after about a month I have my partial refund. Thankfully I ordered through Paypal or I would have received nothing. I 'get' to keep the useless shoes as part of the negotiation, but I think this is just because they don't have processes in place for returns and it would costs them more to facilitate a return than it does to give you 70% of your money back - which is very telling. This organisation just wants your money, is selling a terrible product, and unfortunately just has good branding and marketing.