PomponsReviews of pompons.co

Ordered 2 pairs + 1 for free. Tried 2 sizes that should match my baby’s feet, but all were way too wide. Customer service is responsive but you can’t return items, just get new pairs. So this means by default what you paid for 1 pair is way too much if it’s so easy for them to send new pairs and there is no way to get your money back. First time exchange was for free, then by purchasing a shipping label. I tried this once but no shoe fits, would be surprised to see any baby walking on them. So ended up with 4 pairs that are useless. It’s purely marketing, all looks promising on the website/social media but bad quality in reality.

No me ha llegado el pedido!!! Un mes después de comprar sigo sin tener el pedido. Estafa!!!

Where did your website go, where is my order ?

Never received my order.

Hi from Germany. This is really frustrating. I've ordered two pairs of shoes. To be fair: I first ordered the false color for the first pair and they changed it really quickly before the order was dispatched. BUT when the shoes arrived and I noticed, that the 2nd pair was far to wide in width for my sons feet, they offered me an extra pair of shoes for free instead of the possibility to send it back. What is one pair of unused shoes worth today? Shall I just throw it away? By the way: Which child has such broad feet? And even with that offre, I ought to buy a new 4$ label for the delivery. I don't want it, I want to send it back. Next offer: again, feel free to chose another pair of shoes. Now my response, that I don't wan't it but I want to send the shoes back never arrived, because the site is offline. What kind of SCAM is this? Also: They're offering a 10$ coupon for positive reviews on trustpilots, so maybe don't trust all these good reviews, as they're bought.

Attention, this website is a SCAM! Worst service ever. I would put 0 stars if it was possible. First, I order some shoes for my baby boy, paying an extra fee to have the parcel dispatched in 24 hours. The parcel wasn't of course dispatched within 24 hours. I contact the support, which took their time to contact me. They didn't even apologised and said that 2 out of 3 shoes where out of order. The website still says that these shoes are available (this is called a scam). The contact service give me two alternatives. I make very sure to say that I don't want any pink shoe. What do they send me? A pink pair of shoe! I told them that they should stop the parcel and cancel the order. The answer is: "If you do not like the color, you can contact us for an exchange after you get the parcel". And I didn't check yet, but I am pretty sure they charge for an exchange. I told you beforehand that I don't want pink!!! So, I didn't get the shoes I wanted, I didn't get them on time and I had to pay for them. Do yourself a favour and stay away from this website, it is a scam and will steal your money and time.

I felt like the site was fishy when I was initially placing my order, and I should have trusted my guy. I ordered shoes for my now 10 month old over a month ago and they are still not here. This is so hard when your littles are this small and growing so fast because now the shoes probably won’t fit her anymore by the time they get here. The website says “fast shipping!” However, it took almost two weeks alone for the shoes to be shipped. I emailed the company asking when they would ship and I was provided with an email response that made no sense and did not answer my question. It said something along the lines of “yes this is your order”. Seems like either a bot is answering or someone is using Google translate.

I ordered 3 pairs of shoes on the Pompons website on the 11th of May. It’s now June 12th and I still haven’t received them. They’re supposedly shipped but that’s what the tracking status says since June 1st! The package still hasn’t reached USPS, but according to their website tracking, it has! I think they’re trying to scam people! My credit card was charged the day I ordered it, but no signs of receiving my order! Their customer service person is most probably a bot who sends absolutely useless responses back to me emails.