Pompeii3Reviews of pompeii3.com

I had my eye on one ring for a very long time. When I saw that Pompeii3 accepted Affirm, I was thrilled because after waiting YEARS to purchase one nice thing for myself, I could finally afford it and make payments. So I placed the order and was thanked for my purchase. Less than 24 hours later my order was cancelled. I asked what happened and was told there “was an issue with my payment method”. How so?? The payment was approved and deducted!! A week later, no communication from this “jeweler” and the money on my Affirm account has not been refunded. Not only am I disappointed, being as that I work in customer service I’m pretty disgusted by them keeping money that doesn’t belong to them. I don’t know how these people sleep at night!

I purchased a set of Pompeii3's earrings around a month ago, for my 14 year old's birthday. She has seizures and this was a purchase I knew would make her day more special. I haven't taken them to a jeweler yet for verification however, before I even made the purchase, I read other reviews. One review that sold me personally on putting my trust in them was by a man. He said he done several tests on the quality of their products and that the test yielded an accurate description for their advertisements. He posted some images of his test results and so I thought I would try them out. I'm so happy I did. The quality is amazing. Just wish the shaft of the studs were longer. Anyhoo, I was putting my daughter's earrings in for her, and totally fumbled and lost the back. (I ripped my thumb nail off one day while I was working at the mines. It grew back much thicker than it use to be.) My sister and I searched the world over to find it, and I couldn't find it for nothing. So I recently reached out to Pompeii3, explained what happened and they said if id leave them a kind review, they would be glad to send a replacement. I made sure they knew it wasn't their fault. And seeing how I genuinely liked the company, quid pro quo. Id be honored to leave them a kind review. I believe the manager CS said to give him a shout out for his exceptional customer service -again would be honored to do just that. I guess the question is, would I buy from them again? Most certainly. They seem like reasonably fair people with quality products at a very decent price point. They'll be my go-to for all things jewelry going forward.

I do like the ring except for the finish is and has the 9 months or so is losing its color. It's like it's was really shiny and had a nice color to it and now it just doesn't and if it presses too hard against my finger I feel the bottoms of the diamonds scratch across my finger. It will not let me put the correct experience date which would be January of 2025

If was able to leave a negative rating I would. Their products are subpar. I purchased a 2k lab diamond ring and it is bending and the pave diamonds are falling out after a couple of weeks. I called them prior to the deadline to return items, because there system wouldn’t let me initiate a return online and the girl over the phone couldn’t so she said she would email their returns department. But apparently that never happened and I now disputing the charge with my bank. Do NOT BUY, they are dishonest, and selling subpar products.

I have bought several pieces from this seller. All were perfect. The only problem I had is 1 of the 4 pieces I bought had the incorrect appraisal papers and as of today, I haven’t received the correct paperwork. The people I have spoken to at the company have been very nice.

What I ordered and what I got were two very different things. Gold weight was very light, almost 2 grams light, shape was very thin and actually bendable by hand, 1.2mm thick in the middle, should have been closer to 2mm, sharp edges were supposed to be rounded, polished and wasn’t supposed to be and not as wide as description even. Opened a dispute with Affirm and won luckily. Thank god I used them as Pompeii3 did not respond once to their follow up email once I called customer service with these issues including pictures and proof with a digital scale and calipers to measure. Totally ghosted me. Avoid. Avoid. Avoid.

My most recent purchase from Pompeii3 was the "big one"! This is my fifth time purchasing from Pompeii3. I have made previous purchases from their eBay store and recently directly from their website! Regardless, the quality is unmatched as is thier customer service. I was skeptical at first, because of the factory direct low price, but have been absolutely amazed at the top tier quality. They have kept me apprised every step of the way. Phone calls are always s answered by a customer service representative and emails always answered within a day. My girl currently wears four Pompeii3 pieces. I hope she says "yes" to the fifth! Thank you Pompeii3! Customer for life, Ben Walker

Ordered diamond earrings for my daughter for Christmas and its not been a month and a diamond fell off. I call to get it replaced and CSR could tell my options, she stated that someone will reach out via email. At this point im livid I purchased from this site. Praying they replace an earing. Iml be back to review once there is a resulting