Pompeii3Reviews of pompeii3.com

Purchased a 5-carat lab-grown diamond eternity band in 14K gold. After just 13 months of careful wear, one of the diamonds fell out. I take excellent care of my jewelry, even wearing protective gloves for household chores. When I contacted Pompeii3, their only response was that the warranty had expired and they would not provide a complimentary repair. No offer to inspect the ring or discuss a possible solution. A diamond eternity band should last years, not months. The workmanship and the company’s response have left me with little confidence in either their jewelry or their customer service.

To start with the price was excellent. The ring I purchased had to be custom made so it took almost a month to get it shipped. But the unforgivable mistake they made was disregarding the fact that I paid for overnight shipping and shipped it 2 day instead, even after I raised the alarm bells that very day about the shipping service I paid for. They saved a few bucks on shipping but forever lost me as a customer.

I ordered a ring from this company in August. I had to order a custom ring size of 10.25 so they created a special invoice and emailed it to me. I paid an extra $250 for the ring to be sized correctly. The total came to $1000 and some change. When I received the ring I took it in to a jewelry store to verify size. It was sized 9.5 instead of 10.25. I contacted pompeii and they offered to refund me if I return the ring or to replace it with a ring in the correct size. I asked if they would give me any sort of rebate or discount since they had taken weeks to send me an incorrect product and I now had to take the time to correct their mistake. They refused to do anything more for me than to replace the ring or refund me the money. I decided to give them a second chance. This time they got the ring sized correctly. So at the end of the day I did get what I ordered after two months of waiting and back and forth. And they did not compensate me in any way for their mistake or for wasting my time. I would say buy from this company with caution and double check every measurement. If you do give them your business do not expect them to go out of their way to make you feel valued as a customer, they could clearly not care less.

The ring I purchased is nice, but it has dropped over $250 in the past month since I purchased it which causes me some concern in the actual value

I bought a Engagement Ring with wedding band about 1 mouth a diamond fell out and after we got married a diamond fell out of the wedding band I did purchase a 2 year warranty and after calling 8 times i finally got a return label to send it back I sent both Rings back with a note asking to please check all diamonds to make sure they are all tight had to pay $15.50 shipping to get them back after 2 weeks another diamond fell out of the wedding band I had to call several times before someone would respond they emailed me a form to fill out I had to pay shipping to return the ring then billed me another $15.50 to get it back I was told if didn’t pay the money I wouldn't receive my wife's ring over the years I have spent a lot of money with these people I am going to take both rings to a jewelry store in town to check all the diamonds because I am sick and tired of dealing with these people I will not spend another dime with them I am very upset with Pompeii3. When I got the wedding band back for second time I took it to another jeweler to have it solder and I ask him to check all the diamonds and he found 2 more lose after I ask Pompeii3 to check all the diamonds for the second time before it they sent it back it cost me $123.00 because I didn't want to deal with this sorry outfit again there craftmn ship isn't worth a crap.

Ive order from pompeii before and received a beautiful ring. No problems. This second time around I ran into a huge problem. I ordered two necklaces at the same time at the beginning of june. I received only one on the 28th of June. I didnt think to take photos of when I had received my package but I opened it to find only one necklace and some papers. An invoice listing both the necklaces I ordered and some company flyers. I was a bit confused but figured the other may possibly come later as the ship dates when I ordered was different. July 4th I reached back out because I still didn't receive anything and I got an automated response back. I sent a reply with my order number and the issue again and never heard back. I sent more emails and called many tome after and finally got a response back after some time. They asked me again what the issue was and what I was missing. I told them. They asked for pictures. I didnt have them and gave description of what I received. I was then told that they reviewed their security footage and because it showed both items were placed in the bag before being shipped there was nothing else that could be done to help and they couldn't further investigate. So now im paying almost $800 for a necklace that I dont have. That im sure probably got stolen in transit. They could've reached out to the shipping company that was handling my order or offered some type of other resolution and didnt. Im not very happy about this purchase, response, and the companies unwillingness to throughly help with the matter.

Very poor customer service. Tried to return earrings and their website return process errors out. I call customer service and they cannot process return without skimming $100 off the price I paid. They they have to ‘escalate’ to support folks, who never call you back. Scam.

I searched and searched for the right anniversary band. Pompeii kept showing up in my feed and I procrastinated due to it being an e-commerce jeweler. But, i kept coming back to the beautiful ring I saw. My love for the ring overtook by trepidations and the reviews I read. I now have regret. The ring is beautiful, trying to purchase it was difficult. 2 months after it arrived a stone fell out and customer service has been a nightmare. I now have a defective ring that I refuse to send back just for the simple fact that I don't trust they will say they received it or I will ever get it back. Customer Service seems to be a big black hole where messages get lost, ignored, and instructions for my return are so convoluted.