PomolyPomoly is a leading camping brand specializing in hot tents and tent stoves. We are camping life explorer, let's make camping enjoyful!
Pomoly (pomoly.com) has 36 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Outdoor Activities · New York, New York
New
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Poor
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36 approved reviews, newest moderated first
Mr Laz Laz R.
J’ai acheté le modèle CHALET 70 / 2 P et je l’ai reçu en 2 semaines. Une fois monté c’est le TOP, qualité des matériaux, des sardines et cordages. Donc mon expérience est too, pour moi pas de mytho chez Pomoly.. . Merci
Jayson Z.
Excellent products and customer service. Hard to find someone that actually replies within 24 hours and makes things right. Wasn’t a quality issue. Was missing a part. Stoves, stove accessories, and shipping are great too. Don’t over look the stove accessories when buying a stove. Lot of options for them.
William
Ordered a tent and stove from their website. Didn't realize it was actually in China (They try to act like they're in the US). Took over 30 days to arrive late. I had specifically asked them to cancel my order if they didn't have it instock and ready to ship because I was leaving on a trip. Of course they shipped it anyway and stuck me with it. The quality is pretty bad as you would expect. Definitely AVOID unless you like cheap Chinese crap.
Guy G.
Terrible customer service. Terrible shipping service. Never again.
james
Excellent quality products backed by an enthusiastic and helpful customer service = Happy Campers (Literally)
James F.
The products themselves are good quality but the company are horrible to deal with. They don’t offer anything like satisfactory customer service, they don’t hold themselves accountable at all. I’ve left reviews on their website and a Facebook page that is ran by Pomoly but if there’s anything negative they delete or decline the comments. I was under the impression customers can leave reviews negative or positive to give other people a heads up on the quality of the goods and the level of customer service but not with this company. If everything goes smoothly from ordering to delivering and you don’t have any issues with whatever you’ve bought you’ll be happy with but if you need to contact them for something (anything), get ready for an uphill battle. Just a little clarification after they responded, they do remove comments. Anything remotely critical gets taken down, go to their Facebook page or website and give it a go. I understand they want to defend their brand but open lies about how they handle criticism and going on the offensive seems a bit much. Further edit, one of the reviews I left on the website has now been published. The one they allowed on was my fourth attempt, they had to allowed one I suppose….just to say they have.
Response from PomolyFeb 17, 2025
Hi, Thank you for your feedback. We truly appreciate you taking the time to share your thoughts and are glad to hear that you’re satisfied with the product quality. Your experience is very important to us, and we are sorry that the service experience didn’t meet your expectations. We’d like to clarify that we have been in communication with you via email and have been actively addressing your after-sale concerns. Our goal is always to provide the best possible support and ensure that any issues are resolved promptly. If there was any confusion or misunderstanding regarding our communication, we deeply apologize and are more than happy to assist you further if needed. Regarding the comment deletion concern, we would like to clarify that we have never removed any reviews on our website or social media platforms. Due to the large volume of comments, it’s possible that some might have been overlooked or delayed in appearing, and we sincerely apologize if yours was affected by this. We value all customer feedback, whether positive or constructive, as it helps us improve our products and services. We understand that your experience didn’t match your expectations, and we’re truly sorry about that. Please know that we are committed to improving our customer service and ensuring a positive experience for everyone who purchases from us. If there's anything else we can do to help or clarify, we’re here for you. Thank you for your understanding and support. Further reply: Regarding the website reviews, we have not found the four reviews you mentioned. In fact, you only posted one review, and it is already visible on the website. As for social media comments, only spam will be deleted. We are not clear why you believe we deleted any comments. Additionally, please note that the Facebook team removes content that violates community guidelines, which is not under our control. Sincerely, POMOLY
Eveliina A.
Good brand of hot tent camping. I got a tent and a stove from pomoly. 4 days delivery. Great quality!
Marianne
Trow away 1000 dollar. I bought a tent and stove and went happy camping with my 2 little grandsons. My tent was mini, i bought a big one, but did get a small one. So we did not fit in it and the stove is way to big too. My grandsons will never go camp again and i have trown away 1000 dollar because no reaction.
Response from PomolyApr 18, 2024
Hello! Sorry to bring you a bad shopping experience. Regarding the unpleasant shopping experience that tents and stoves have brought to you, you can send relevant questions to our email [email protected]. We are proud of our high-quality after-sales service. We usually respond to emails within 24 hours, except weekends and holidays. May I know the email address you used to contact us or how you contacted us before? Maybe our reply to your email ended up in your spam folder. At POMOLY, we strive to provide first-class products/services, but we are disappointed to hear that we did not meet your expectations. However, I would like to assure you that your satisfaction is our top priority and we are committed to resolving any issues you may have. We hope you have a happy shopping experience at POMOLY.If there is anything we can do to correct the problem, or if you have any further concerns, please do not hesitate to contact us.