PomolyPomoly is a leading camping brand specializing in hot tents and tent stoves. We are camping life explorer, let's make camping enjoyful!
Pomoly (pomoly.com) has 36 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Showing 10 reviews with 1 star · Clear filters
William
Ordered a tent and stove from their website. Didn't realize it was actually in China (They try to act like they're in the US). Took over 30 days to arrive late. I had specifically asked them to cancel my order if they didn't have it instock and ready to ship because I was leaving on a trip. Of course they shipped it anyway and stuck me with it. The quality is pretty bad as you would expect. Definitely AVOID unless you like cheap Chinese crap.
James F.
The products themselves are good quality but the company are horrible to deal with. They don’t offer anything like satisfactory customer service, they don’t hold themselves accountable at all. I’ve left reviews on their website and a Facebook page that is ran by Pomoly but if there’s anything negative they delete or decline the comments. I was under the impression customers can leave reviews negative or positive to give other people a heads up on the quality of the goods and the level of customer service but not with this company. If everything goes smoothly from ordering to delivering and you don’t have any issues with whatever you’ve bought you’ll be happy with but if you need to contact them for something (anything), get ready for an uphill battle. Just a little clarification after they responded, they do remove comments. Anything remotely critical gets taken down, go to their Facebook page or website and give it a go. I understand they want to defend their brand but open lies about how they handle criticism and going on the offensive seems a bit much. Further edit, one of the reviews I left on the website has now been published. The one they allowed on was my fourth attempt, they had to allowed one I suppose….just to say they have.
Response from PomolyFeb 17, 2025
Hi, Thank you for your feedback. We truly appreciate you taking the time to share your thoughts and are glad to hear that you’re satisfied with the product quality. Your experience is very important to us, and we are sorry that the service experience didn’t meet your expectations. We’d like to clarify that we have been in communication with you via email and have been actively addressing your after-sale concerns. Our goal is always to provide the best possible support and ensure that any issues are resolved promptly. If there was any confusion or misunderstanding regarding our communication, we deeply apologize and are more than happy to assist you further if needed. Regarding the comment deletion concern, we would like to clarify that we have never removed any reviews on our website or social media platforms. Due to the large volume of comments, it’s possible that some might have been overlooked or delayed in appearing, and we sincerely apologize if yours was affected by this. We value all customer feedback, whether positive or constructive, as it helps us improve our products and services. We understand that your experience didn’t match your expectations, and we’re truly sorry about that. Please know that we are committed to improving our customer service and ensuring a positive experience for everyone who purchases from us. If there's anything else we can do to help or clarify, we’re here for you. Thank you for your understanding and support. Further reply: Regarding the website reviews, we have not found the four reviews you mentioned. In fact, you only posted one review, and it is already visible on the website. As for social media comments, only spam will be deleted. We are not clear why you believe we deleted any comments. Additionally, please note that the Facebook team removes content that violates community guidelines, which is not under our control. Sincerely, POMOLY
Marianne
Trow away 1000 dollar. I bought a tent and stove and went happy camping with my 2 little grandsons. My tent was mini, i bought a big one, but did get a small one. So we did not fit in it and the stove is way to big too. My grandsons will never go camp again and i have trown away 1000 dollar because no reaction.
Response from PomolyApr 18, 2024
Hello! Sorry to bring you a bad shopping experience. Regarding the unpleasant shopping experience that tents and stoves have brought to you, you can send relevant questions to our email [email protected]. We are proud of our high-quality after-sales service. We usually respond to emails within 24 hours, except weekends and holidays. May I know the email address you used to contact us or how you contacted us before? Maybe our reply to your email ended up in your spam folder. At POMOLY, we strive to provide first-class products/services, but we are disappointed to hear that we did not meet your expectations. However, I would like to assure you that your satisfaction is our top priority and we are committed to resolving any issues you may have. We hope you have a happy shopping experience at POMOLY.If there is anything we can do to correct the problem, or if you have any further concerns, please do not hesitate to contact us.
Toto
Tente de circle6 de très mauvaise qualité. Couture déchiré dès le 1er montage. Au bout de 3 jours d'utilisation la tente se déchire de plus en plus au niveau du mât central. De la vraie chinoiserie. Bien évidemment, aucun remboursement possible. Ne tenez pas compte des avis sur leur site, c'est du leurre. Première et dernière expérience avec eux.
Response from PomolyFeb 19, 2024
Hello! I understand your concerns. Firstly, I would like to express my sincerest apologies for any inconvenience or dissatisfaction you may have with our products or services. We value your feedback very much as it can help us improve and provide a better experience for all customers. At POMOLY, we strive to provide top-notch products/services, but we are disappointed to hear that we have not met your expectations. However, I would like to assure you that your satisfaction is our top priority and we are committed to addressing any issues you may encounter. I understand your frustration, but I also want to emphasize some of the advantages of our product/service. You can send photos of the torn area to our email [email protected]. We take pride in high-quality after-sales service. Please be aware that we are here to provide you with every step of assistance. If there is anything we can do to correct the problem, or if you have any further concerns, please do not hesitate to contact us.
Joanne
Having difficulty with responses from your customer support team of cancelling an order, is there another method other than a ticket or by email ....a phone number contact that I can use?
Response from PomolyNov 14, 2023
Hi, sorry for the inconvenience. We usually respond to emails within 24 hours, except on weekends and holidays. May I know which email address you contact us at? Maybe our reply to your email went into your spam folder. Sorry, we do not support phone service at this time. Or you can also contact us through social media or [email protected]. We will reply as soon as possible after receiving the email. Sorry for this again.
Martin L.
I ordered 2 x Samsung A53. They use friends and family Paypal payment which prevents you from claiming your money back. Their customer support email address does not exit. I will ensure l make a public video onthis company...they are scammers
Response from PomolyOct 24, 2023
Sorry to hear about your experience. I'm so sorry for what you're going through. But I need to state here that we are an outdoor camping supplies company and we have never sold Samsung mobile phones.
Tony R.
WARNING ABOUT POMOLY HOT TENT STOVES. TAKE EXTREAM CARE BUYING FROM THIS COMPANY AS TWO OF THE NEWEST ON SALE TITANIUM STOVES CAN CAUSE GROUND SURFACE FIRES/GROUND SHEET FIRE/FUMES DUE TO THE HEIGHT ISSUE FROM THE BASE TO THE GROUND. also EVEN AFTER FIRST BURN IN FACT FOURTH BURN STILL GIVES OFF FUMES RAISING AGAIN THE ISSUE OF THE BUILD GRADE TITANIUM. CHINEESE THE Dweller Max Wood Stove | Outdoor Fireplace for Hot Tent Camping | POMOLY 2022 New Arrival IS THE MAIN CONCERN AND AT JUST ON 500 USD HAS SAFETY ISSUES. POMOLY PROMOTE THIS AND OTHER STOVES VIA THERE FACEBOOK CAMPING SITE, HOWEVER THEY SENSOR ALL COMMENTS ENTERED SO ALL POINTS OF CONCERN ARE REMOVED AS THE ADMINS OF THE SITE ARE POMOLY MANAGEMENT. SEPTEMBER 2022 THE DATE OF THIS ENTRY AND THE REPLY FEB 2024. THAT SUMS THINGS UP . SINCE POMOLY HAVE TWICE SINCE CHANGED CHINESE SUPPLIERS WITH LIMITED SUCESS AND MORE IMPORTANTLY STOVE BURN TIME FUMES AND HEAT RADIATION CAUSING SURFACE AREA BURN ISSUES. FUMES , THIS IS STILL A MAJOR ISSUE DUE TO CHINESE GRADE TITANIUM BEING INFERIOR TO CORRECTLY GRADED TITANIUM, THEY BUY CHEAP AND SELL AT MARKET PRICE. OTHER ISSUES WITH THESE STOVES QUICKLY BECOME OBVIOUS AFTER PEOPLE GET PAST THE INITAL WOW FACTOR OF USING THEM FOR THE FIRST FEW TIMES. DOOR DISTORTION BEING THE MAIN ISSUE. THIS COMPANIES FACEBOOK SITE, THIS SITE HAS ADMINISTRATORS WHO ARE POMOLY MANAGEMENT AND CO OWNERS, SOME OF THE OTHERS IN THE ADMIN ARE NOT EMPLOYEES HOWEVER ARE PAID BY POMOLY IN GOODS. SO THE SITE IS BIAS. HAVING SAID THIS THE FACEBOOK SITE DOES OFFER FOR NEW PEOPLE TO THIS TYPE OF CAMPING SOME LIMITED ADVICE. PRODUCT WISE THIS CANT BE SAID AS THIS IS A SALES PAGE AND PROMOTIONAL SITE, THE ENTRY HERE FROM POMOLY IS ABOUT 2 YEARS LATE SO I AM VERY UNSURE WHY AT SUCH A LATE STAGE THEY DECIDED TO REPLY. FOR ANYBODY THINKING OF HOT TENT STOVE, AFTER TESTING MANY TYPES OF METAL AND TITANIUM STOVES, WOODS AND WALKER ARE MARKET LEADERS IN TERMS OF SAFETY, BUILD STRUCTURE AND QUALITY. POMOLY USING VARIOUS CHINESE COMPANIES WILL CONTINUE TO SELL INFERIOR GRADE QUALITY. HOT TENTING IS A GREAT EXPERIENCE , JUST TAKE CARE OF COMPANIES WHO SELL CHINESE GRADED ITEMS, ASK POMOLY SEE WHAT REPLY YOU GET, ASK THEM ALSO ON THEIR FACEBOOK SITE WHERE THE ITEMS ARE BUILT. TO POMOLY AS I TEST MOUNTAINEERING PRODUCTS AS YOU VERY WELL KNOW THIS AND WHO I AM, PROVE ME WRONG, SEND ME EITHER OF THE UNITS FOR TESTING , FULL VIDEO TEST WILL BE DONE AND POSTED FOR ALL TO SEE. THATS THE CHALLANGE AND WE BOTH KNOW THAT YOU CANT EVEN TWO YEARS LATER DUE TO GRADE ISSUES RE BURN TIMES.
Response from PomolyFeb 22, 2024
Hello! I understand your concerns. Firstly, I would like to express my sincerest apologies for any inconvenience caused to you or for any dissatisfaction with our products or services. We value your feedback very much as it can help us improve and provide a better experience for all customers. At POMOLY, we strive to provide top-notch products/services, but unfortunately we did not meet your expectations. However, I would like to assure you that your satisfaction is our top priority and we are committed to solving any problems you may encounter. I understand your frustration, but I also want to emphasize some of the advantages of our product/service. Our official website has matching fireproof floor mats. You can send photos of the burnt area to our email [email protected] . We are proud of our high-quality after-sales service. Please note that we are always available to assist you with every step. If we can take any measures to correct the issue, or if you have any further concerns, please feel free to contact us at any time. If you have any other questions, join our Facebook group where many camping enthusiasts share photos and stories. Meanwhile, we will not delete comments. After we resolve the issue for the customer, we will request the administrator to conduct an investigation. Administrators will evaluate these comments and hide some that they believe are worthless, easily controversial, or hateful, to maintain a good atmosphere in the group.
Rasmus S.
Very bad Company and very bad titaniums quality. Put your money on som som quality checked wellknown companies i have lost my Money. And costumerservice try to screw you.
Response from PomolyFeb 22, 2024
Hello! I understand your concerns, and first of all, I would like to express my sincerest apologies for any inconvenience or dissatisfaction you may have experienced with our products or services. We value your feedback as it helps us improve and provide a better experience for all our customers. At POMOLY we strive to provide first-class products/services and we are sorry to hear that we did not meet your expectations. However, I want to assure you that your satisfaction is our top priority and we are committed to resolving any issues you may have. We pride ourselves on our excellent after-sales service. Please know that we are here to help you every step of the way. If there is anything we can do to rectify the issue, or if you have any further concerns, please feel free to contact us Secondly, we want to assure you of the quality of our titanium furnaces. We use only high-grade titanium materials in our manufacturing process, ensuring durability, reliability and performance in a variety of outdoor conditions. Our commitment to quality is unwavering and we stand behind the workmanship of all our products. warm regards, POMOLY