Sonya S.
Need a smartphone with an older android version.
Updated review: Poliglu did reach out to me to make things right. I was refunded in full which I truly appreciate considering the translator does not work with my phone. I gave them 3 stars for the customer service which was wonderful in the end. I would suggest that Poliglu state on their website, the version of smartphones that can download the app as the app is not available on all newer versions of Android. Initial review: Could not even get to the point where I could use it. Do not waste your money on this device if you have a Samsung Galaxy Z Fold 5. The app needed to connect this to your phone is not available on my new Galaxy Z Fold because it is only for older Android versions. You're better off using Google translate. Update: due to my review being negative, trustpilot contacted me to prove that I purchased this product. Just for my understanding...because my experience with this purchase was negative, Poliglu needed to verify that my purchase was valid. I had to provide my order number (which I did) or else my negative review would be removed from Trustpilot. How about Poliglu do the right thing and provide a refund? How about they let customers know prior to purchase that the app needed to use this device is not available on certain smartphones (the latest and newest), i.e. the Galaxy Z Fold 5. This device is useless if you can not connect to your smartphone, hence my review! By the way, I reached out to their support team the same day I received the device and they were useless. Support team instructed me to complete a form and try downloading the app again. Obviously, that did not work. I am even more disgusted by Poliglu for not making this experience right but instead expect transparency and verification from the customer about their honest review. I stand by my review. Poliglu needs to provide customers with their product limitations!
Response from PoligluSep 28, 2023
Hi Sonya, Thank you for bringing this to our attention and apologies for any inconvenience this may have caused. We have already received the information needed to process your concern. Thank you for your response and cooperation. Rest assured that we will do our best to address the issue and provide you with the appropriate resolution. We kindly request you to check your email for any update regarding your concern. Should you have any further inquiries or additional information, please don't hesitate to reach out to us at https:// poliglu.com/contact anytime. Poliglu Support Team