PoligluReviews of poliglu.com

3.4517 reviews
IT & Communication

Poliglu

About Poliglu

Poliglu Translator lets you communicate in more than 40 languages and delivers fast and accurate two-way translation that makes speaking with foreigners a breeze.

Poliglu (poliglu.com) has 517 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: poliglu.com
Website: poliglu.com
Category: IT & Communication
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 85% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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James N.

Sep 9, 2023

You have been warned!

I had the same problem as one of the people below. I tried to order one translator, but the default number of units was four. I did not notice it until after the last page of the order process was fully loaded onto my computer. I immediately called and was told it was too late to cancel the order and I would need to wait until the translators were received and return 3 of them. I finally received them and when I followed the return procedures, I received a page that said it was too late to return them. I called customer service and after a long 20-minute wait I reached a live person that told me I would have to pay for shipping. When I laughed at him, he put me on hold. When he came back, he offered me to keep the translators at a 50% discount. When I laughed at him he came back on and just said keep them and he would give me a full refund. I received a refund for 3 of the translators even though I clearly told the guy on the line that I did not want to keep any of them as I did not trust the company due to their unethical practices. I did get the refund for the fourth translator, however the practice of defaulting to multiple translators is unethical! I would avoid this company like the plague.---Update: As you can see the company's reply is just saying the issue has been resolved. This is exactly the problem. Unethical practices and scammy resolutions of issues do not an honest, trustworthy company make! You have been warned!

Response from PoligluSep 12, 2023

Hi Mr. Neal, Apologies for the inconvenience. We wanted to thank you for your review and express our appreciation for bringing your concerns to our attention. As for the issue you mentioned, we want to assure you that it has already been resolved by our team. We take all customer feedback seriously, and we are always working to improve our services and address any concerns that arise. If you ever have any other concerns, please don't hesitate to reach out to us at https://poliglu.com/contact. Thank you and have a great day! Best regards, Poliglu Support Team

About Poliglu

Poliglu Translator lets you communicate in more than 40 languages and delivers fast and accurate two-way translation that makes speaking with foreigners a breeze.

Poliglu (poliglu.com) has 517 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: poliglu.com
Website: poliglu.com
Category: IT & Communication
Listed on Five Star Index: 2026

Poliglu reviews

517 approved reviews, newest moderated first

alain P.
Sep 10, 2023
Traducteur
Depuis mes réclamations,j'ai été remboursé intègralement sauf le renvoi-poste en Lithuanie (7.5€) Affaire close, mais je ne commanderai plus sur ce site
Response from PoligluSep 12, 2023
Bonjour Alain, Nous nous excusons sincèrement pour les désagréments ou l'insatisfaction que vous avez pu ressentir à l'égard de notre service. Nous travaillons en permanence à l'amélioration de nos produits et services, et vos commentaires nous aident dans ce processus. N'hésitez pas à nous contacter à l'adresse https://poliglu.com/contact si vous avez n'hésitez pas à nous contacter par l'intermédiaire de si vous avez un problème pour lequel nous pouvons vous aider. Merci et bonne journée ! L'équipe d'assistance Klaudena
James N.
Sep 9, 2023
You have been warned!
I had the same problem as one of the people below. I tried to order one translator, but the default number of units was four. I did not notice it until after the last page of the order process was fully loaded onto my computer. I immediately called and was told it was too late to cancel the order and I would need to wait until the translators were received and return 3 of them. I finally received them and when I followed the return procedures, I received a page that said it was too late to return them. I called customer service and after a long 20-minute wait I reached a live person that told me I would have to pay for shipping. When I laughed at him, he put me on hold. When he came back, he offered me to keep the translators at a 50% discount. When I laughed at him he came back on and just said keep them and he would give me a full refund. I received a refund for 3 of the translators even though I clearly told the guy on the line that I did not want to keep any of them as I did not trust the company due to their unethical practices. I did get the refund for the fourth translator, however the practice of defaulting to multiple translators is unethical! I would avoid this company like the plague.---Update: As you can see the company's reply is just saying the issue has been resolved. This is exactly the problem. Unethical practices and scammy resolutions of issues do not an honest, trustworthy company make! You have been warned!
Response from PoligluSep 12, 2023
Hi Mr. Neal, Apologies for the inconvenience. We wanted to thank you for your review and express our appreciation for bringing your concerns to our attention. As for the issue you mentioned, we want to assure you that it has already been resolved by our team. We take all customer feedback seriously, and we are always working to improve our services and address any concerns that arise. If you ever have any other concerns, please don't hesitate to reach out to us at https://poliglu.com/contact. Thank you and have a great day! Best regards, Poliglu Support Team
kiwi K.
Sep 4, 2023
Trav assistant who doesn't need feeding.…
A very useful product that helps with traveling if not on a tour and you need to be independent. The product is compact yet translates a multitude of languages including Khmer which is useful for me when I'm in Cambodia.
Response from PoligluSep 5, 2023
Hi, We appreciate you taking the time to provide us with your feedback about Poliglu and delighted to know that we were able to meet your expectations. We value your business and are grateful for your support. Have a great day! Poliglu Support Team
Günter K.
Sep 3, 2023
Ich habe am 15.08.23 2 Translatoren…
Ich habe am 15.08.23 2 Translatoren bestellt. Aber sie kamen bei mir nicht an. Verständlicherweise habe ich eine negative Bewertung abgegeben, die aber inzwischen schon richtig korrigiert wurde. Auf jeden Fall bekam ich einen Anruf von Frau John vom Kundendienst, die sich im Namen der Firma entschuldigte und mir aus Kulanz die Geräte kostenlos zur Verfügung stellte und tatsächlich am nächsten Tag waren die Geräte tatsächlich da. Bisher funktionieren die Geräte einwandfrei, das Aufladen ist auch fehlerfrei, und ich übe fleissig . Vielen Dank für den Service
Response from PoligluSep 5, 2023
Hallo Günter, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Gedanken mitzuteilen. Es freut uns zu wissen, dass sich um Ihr Anliegen gekümmert wurde und wir schätzen Ihren Beitrag zu unserer Entwicklung. Bitte zögern Sie nicht, uns mitzuteilen, wenn Sie weitere Fragen haben, wir werden Ihnen gerne weiterhelfen. Vielen Dank und noch einen schönen Tag! Poliglu Support Team
Tomas F.
Sep 2, 2023
Regular updates on delivery
Regular updates on delivery. Quick and courteous response to questions about the product
Response from PoligluSep 5, 2023
Hi, We appreciate you taking the time to provide us with your feedback about Poliglu and delighted to know that we were able to meet your expectations. We value your business and are grateful for your support. Have a great day! Poliglu Support Team
Mary B.
Aug 31, 2023
I bought one translator on 8/26/23
I bought one translator on 8/26/23. After I purchased it, the web-site promoted prices for buying, 2, 3 and 4 translators. I did not want that and did not order additional translators. On 8/28/23 I received a confirmation email showing that I had purchased 4 translators. My customer number is #me7lomv. I wrote back asking for the order to be cancelled and telling them I did not order 4. I was told that the order had shipped. I asked for a refund. I was told that when the order arrived, I could ship the order back at my own expense. I objected and asked for a prepaid label and a reimbursement of the $220 that was charged to my credit card. The promised customer service never contacted me about the fact that I ordered one but was charged for four translators or offered to correct the charge and pay for the return cost.
Response from PoligluAug 31, 2023
Hi Mary, Thank you for taking time to share your feedback with us and we apologize for the inconvenience. Please be informed that the order information you provided as well as your comments are taken into account and will be handled accordingly by our support team. For follow-up or any concern, you may contact us at https://poliglu.com/contact. When you do, kindly have the following ready: - Email address used to place the order - Order number located in your invoice Thank you and have a great day! Poliglu Support Team
Uwe P.
Aug 30, 2023
Rücksendung
Ich habe nach langen hin und her das Geld zurück bekommen.
Response from PoligluAug 31, 2023
Sehr geehrter Herr Pradler, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen mitzuteilen. Wir verstehen Ihre Enttäuschung und es tut uns leid zu hören, dass Ihr Erlebnis nicht Ihren Erwartungen entsprach. Bitte erlauben Sie uns, Ihnen bei Ihrem Anliegen zu helfen. Zunächst benötigen wir einige Informationen, um die wir Sie über Trustpilot gebeten haben. Sie werden uns helfen, auf Ihren Transaktionsdatensatz zuzugreifen und das Notwendige zu tun. Bitte geben Sie die folgenden Informationen an: - Die E-Mail-Adresse, über die Sie Ihre Bestellung aufgegeben haben - Bestell-ID-Nummer, die Sie oben auf Ihrer Poliglu-Rechnung sehen können - Vollständiger Name, mit dem Sie die Bestellung aufgegeben haben Vielen Dank, dass Sie mit uns zusammenarbeiten, wir freuen uns auf Ihre Rückmeldung. Wenn Sie Fragen zu Ihrer Bestellung haben, können Sie uns jederzeit unter https://poliglu.com/contact kontaktieren. Vielen Dank und noch einen schönen Tag! Poliglu Support Team
Barbara-ann P.
Aug 29, 2023
Awesome Customer Service
I was struggling to get mine to connect, so I typed into the help window for assistance. The lady was so patient with me, I'm not techy at all, and walked me through every step. It took a good 10 minutes or so & the customer service lady was as nice as could be.
Response from PoligluAug 29, 2023
Hi, Thank you so much for taking the time to share your thoughts with us. We are glad to know that your concern was taken care of and we appreciate your contribution to our development. Please don't hesitate to let us know if you have any other questions, we'll be more than happy to assist you. Thank you and have a great day! Poliglu Support Team

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You have been warned!

Trav assistant who doesn't need feeding.…

Ich habe am 15.08.23 2 Translatoren…

Regular updates on delivery

I bought one translator on 8/26/23

Rücksendung

Awesome Customer Service

About Poliglu

About these reviews

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You have been warned!

Trav assistant who doesn't need feeding.…

Ich habe am 15.08.23 2 Translatoren…

Regular updates on delivery

I bought one translator on 8/26/23

Rücksendung

Awesome Customer Service