PoligluReviews of poliglu.com

Appareil non utilisable dans la pratique ... 3 gros soucis avec le traducteur Poliglu : 1. Qualité sonore insuffisante : il faut approcher l'appareil de l'oreille de la personne pour entendre difficilement 2. Jumelé à mon iphone 13. Dès que l'écran de l'iphone s'éteint ou se met en veille (donc au bout de quelques secondes), l'application perd le lien avec Poliglu et donc ce dernier ne fonctionne plus. Seule solution : fermer l'application et relancer tout le processus d'appairage ou alors penser à appuyer toutes les quelques secondes sur l'écran de l'iphone pour ne pas qu'il s'éteigne (impossible en pratique) 3 - réponse laconique du service client puis plus de réponse du tout, notamment quand j'ai demandé un remboursement, pas de numéro pour les joindre non plus Donc arnaque.

avec l'application POLIGLU celle-ci ne s'ouvre pas et avec l'application MUAMA je suis obligé de passer par mon Iphone ! Ce que je faisais déjà avant et gratuitement avec l'application traducteur de Google et qui fonctionnait lui ...... En plus lorsque je me déplace n'ayant pas un accès internet et donc pas de Bluetooh partout cela ne sert strictement à rien du tout. Heureusement pour moi que j'en ai acheté qu'un car très très déçu par votre appareil. Je ne le recommanderai pas a mes amis et famille dommage ! Gassin le 03 10 2023 Ne pouvant répondre directement a Trustpillot, je reviens donc sur mon 1 avis pour leur donner mes réponses a leurs questions, et j'espère que ce dernier sera pris en compte adresse mail : (Nous sommes désolés, nous n'autorisons pas les adresses e-mails dans les avis. Merci de modifier votre avis donc impossible de vous la donner, envoyer mo un e-mail pour que je puisse vous répondre ? N° trouvé sur le mail de livraison, car pas reçu de facture ? Votre commande #021BZ80 est en route Votre code de suivi : YT2324421266059072 Nom complet : Mr MARIEN Jean-Luc

Well I had to send my translator back being not very good on mobile phones but I tell you their customer service is first class did not have to wait long before they phoned me or e-mailed me the product is well made and I with I could work it but am not good attoll with these things

Bought the product but when we tried to download the app it said this device was made foe older phones so wasn't even able to download the app contacted tech support they just said sorry and returns have to go to Lithuania even thought it came out of a warehouse in Sydney. Very dissatisfied. How can they sell a product and not support the app or update for newer phones . Would not reccoment this product . When I commented on the FB ad they instantly deleted my comment. DO NOT BUY THIS PRODUCT YOU WILL JUST LOOSE YOUR MONEY . We actually bought 2 of these and have contacted poliglu but have had no response from them . All they could say was sorry it didn't work so we are not expecting a reply or a fix . Just disappointing

The communication with the translator team was excellent. I was really impressed how quick it arrived. This is a really great product and it just requires a little patience when using it and it gets results. Extremely happy with it.

Review Updated 10.13.2023: I initially had problems with a return but then Joan from Customer Care at Poliglu reached out, apologized for how the transaction was handled, facilitated the return, and followed up to make sure I knew when the refund would occur, and followed up to make sure I received it. Joan is a excellent example of customer service! Thank you, Joan, for your assistance and for changing my view of this company. Regarding the actual product, the product requires Bluetooth connectivity to your phone and your phone the ability to connect to the outside world via internet or cell phone network. So … it doesn’t work where I would need it to work - in places with no connectivity. And where it does work, I’m saddled with two devices, the translator plus the phone. And where it does work, Google translate on the phone alone suffices. I was seeking a stand-alone device that would work in a remote area. This is not it. I can’t see any additional benefit of this device over the free Google translate.

I like the concern that the company has with the clients. I didn´t expect your email for a feedback and I was surprise, which make trust in you.

Well, Poliglu is making an effort to resolve my dissatisfaction. I should also mention that the construction of the product is very good. It is metal not plastic and has a good feel in one's hand. But, be aware that the normal 30-day return period starts when you order (not when you receive it) and the return address is in Lithuania! One should also consider the cost of shipping the item (<6 oz) back to Lithuania if a return is necessary. The ads don't clearly indicate that you have to use your cell phone to use the device. It does not connect automatically (being worked on by IT now), you have to select languages everytime you start the app and if the cell phone screen goes to sleep it won't work. Changing languages is not done on the device but on your cell phone. Also, using an iPhone the volume is not acceptable (but they're working on it now, also). I believe it can also be ordered through Amazon Prime which might make any return more convenient.