PoligluReviews of poliglu.com

3.4517 reviews
IT & Communication

Poliglu

About Poliglu

Poliglu Translator lets you communicate in more than 40 languages and delivers fast and accurate two-way translation that makes speaking with foreigners a breeze.

Poliglu (poliglu.com) has 517 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: poliglu.com
Website: poliglu.com
Category: IT & Communication
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 85% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Poliglu reviews

517 approved reviews, newest moderated first

Patrickzalana F.
Dec 27, 2023
Impossibilité de télécharger l'application
Cadeau de Noël impossible de télécharger l'application pour le faire fonctionner. Il reconnais la connection Bluetooth . Le son sort mais aucune services pour traduire. Le site est il en panne ? Merci Poliglu à rembourse la totalité de la commande Merci du sérieux de l'apres vente
Response from PoligluDec 29, 2023
Bonjour Patrickzalana, Merci beaucoup d'avoir pris le temps de partager vos réflexions avec nous. Nous sommes heureux de savoir que votre préoccupation a été prise en charge et nous apprécions votre contribution à notre développement. N'hésitez pas à nous faire savoir si vous avez d'autres questions, nous serons plus qu'heureux de vous aider. Merci et passez une bonne journée! Équipe d'assistance Poliglu
Jo
Dec 27, 2023
So far completely unusable
So far completely unusable. Device turns on and connects to phone but the app will not download on iPhone 13 or 14 running IOS 17.2. Just says it’s loading. iPhone also says all contact links on the Poliglu website are hacked and/or compromised and just want to steal my details. What a disappointing gift. A scam and a waste of time and money. And no one to complain too. UPDATE 10 January. Still trying to load the app on iPhone. Still no refund to the person who purchased my gift. I don’t know who these people are in the Ukraine but it seems they either lack the technical skill to fix their app or they are just scammers.
Response from PoligluDec 29, 2023
Hi Jo, We’re looking specifically at your case, and we can confirm that it has been successfully resolved by our customer support team. Please don't hesitate to let us know if you have any other questions, and we'll be more than happy to help. Thank you for sharing your experience with us. Your feedback is very important to us, and we appreciate your patience while our team addressed your issue. Thank you for helping us with our development and learning. Poliglu Support Team
Toshiya A.
Dec 25, 2023
it is good that it is serving well…
it is good that it is serving well functional!
Response from PoligluDec 26, 2023
Hi, We appreciate you taking the time to provide us with your feedback about Poliglu and delighted to know that we were able to meet your expectations. We value your business and are grateful for your support. Have a great day! Poliglu Support Team
david S.
Dec 23, 2023
Beware of import duty and app wouldn't load
Its not been a great experience from the start. I ordered 2 translators and a day or so later was contacted advising I would need to buy a charger as I hadn't purchased a one, after calming down from my initial rant ,I learned that an additional charger wasn't necessary, just an attempt to get more sales, as I was eventually told there was a USB cable in the packaging. After some time, I found the tracking facility wouldn't work. Then, after some time I was contacted by British Border force demanding £36 in import duty and now the last straw is I find the app will not load
Response from PoligluDec 26, 2023
Hi David, Thank you for taking the time to share your concern with us and apologies for any inconvenience caused. This is to confirm that we have received your response in Trustpilot. We assure you that we are taking all the necessary steps to investigate and do necessary on your concern as quickly as possible. We kindly request that you please check your email for any update regarding your concern. Thank you for your cooperation and have a great day! Poliglu Support Team
Wilstrup
Dec 21, 2023
Poliglu Translator
I have replied, but the company deletes critical comments on their ads on Facebook, so don't buy it. Waste of money and time. They want only positive comments. Therefore, read Trustpilot and see that they have a very low score. The positive scores are guaranteed to be made by themselves. It is fraudulent or misleading.
Response from PoligluDec 26, 2023
Hello Wilstrup, Sorry that our service did not satisfy your expectations. Rest assured that we will attend to your concern as soon as we can. We will initially be needing some information that we sent you through Trustpilot to enable us to access your transaction record and do necessary. In this regard, we will be asking you to kindly provide the details being asked below: - Email address used to place your order - Order ID number that you can see at the top of your Poliglu purchase invoice - Full Name used to place the order We hope that you may provide the accurate details so we may look into your transaction and help you with your concern. Thank you for understanding, we can't wait to hear back from you. Poliglu Support Team
Anne A.
Dec 21, 2023
Impossible to download the App to my…
Impossible to download the App to my iphone. Returning as cannot be used. Tried for several days to no avail
Response from PoligluDec 26, 2023
Hello Anne, We appreciate your effort in sharing your concern with us and apologize for any inconvenience caused. We want to inform you that we have received your response on Trustpilot. Rest assured, we are actively taking the required actions to address your concern promptly. Kindly check your email for any updates regarding your concern. Thank you for your cooperation and we hope you have a great day! Poliglu Support Team
Jeff
Dec 18, 2023
Arnaque ???
Bonjour la solution que vous me proposer n'est pas honnête, je trouve que des sociétés comme la vôtre ne devrait pas exister. Je pense très sincèrement que tout est fait pour spolier le client avec un produit qui ne fonctionnant pas. J'ai tout essayé en suivant scrupuleusement la notice sur plusieurs téléphones des anciens comme des récents ceci est déplorable d'abuser d'honnête personnes.je transmettrais dès demain sur un maximum de sites et de forums votre société. Vos clients vous achète un produit faites de sorte qu'il fonctionne et ne faîtes pas des -70% mais faîtes un prix normal et un produit qui fonctionne. De plus vous nous proposez de le reprendre mais avec les frais de port à notre charges, j'aurai préféré avoir un produit qui fonctionne ou tout au moins des explications claires et précises pour qui soit opérationnel. Cordialement
Response from PoligluDec 19, 2023
Bonjour Jeff, Nous sommes désolés que vous n'ayez pas été satisfait de nos produits et services. Nous vous remercions de nous permettre de répondre à votre demande dès que possible. Sachez que nous avons utilisé Trustpilot pour vous envoyer une demande de détails de votre commande afin que nous puissions accéder à vos informations de commande et les vérifier, nous aurons besoin des informations suivantes : - l'adresse électronique utilisée pour passer la commande - Numéro de commande figurant sur votre facture - Nom du client Si vous ne l'avez pas reçu, veuillez mettre à jour votre évaluation ou nous contacter via le formulaire de contact à l'adresse https://poliglu.com/contact. Merci de soutenir nos efforts d'amélioration. Équipe d'assistance Poliglu
Ann-Maree O.
Dec 14, 2023
The app won’t download
The app won’t download. Is this a scam? Have I wasted my money? Poliglu have reached out because of this review, I will happily update it when and if they can fix the problem. I did a search and it seems that I am not the only person to experience this issue. Full credit to them for their automatic outreach email for a poor review. I have sent the information twice. Once before I wrote the review and now again after they responded to my review.
Response from PoligluDec 14, 2023
Hi Ms. O’Beirne, Thank you for taking the time to share your feedback with us. We're sorry to hear that you had a negative experience with our product and services. We hope that you will allow us to help you with this. Please be informed that we will initially require certain information that we sent you via Trustpilot for us to conduct an investigation on your complaint. In this respect, kindly provide the accurate information requested below: - Email address used to place your order - Order ID number that you can see at the top of your Poliglu purchase invoice - Full Name used to place the order If you haven't gotten it, please update your review or use the contact form at https://poliglu.com/contact to let us know. Thank you for your understanding and we are hoping for your response. Poliglu Support Team

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Poliglu reviews

Impossibilité de télécharger l'application

So far completely unusable

it is good that it is serving well…

Beware of import duty and app wouldn't load

Poliglu Translator

Impossible to download the App to my…

Arnaque ???

The app won’t download

About Poliglu

About these reviews

More in IT & Communication

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Poliglu reviews

Impossibilité de télécharger l'application

So far completely unusable

it is good that it is serving well…

Beware of import duty and app wouldn't load

Poliglu Translator

Impossible to download the App to my…

Arnaque ???

The app won’t download