PoligluReviews of poliglu.com

I am a 76 year old pensioner and I recently purchased a Poliglu language translator because I enjoy learning other languages and I thought this would be useful. However I received my Poliglu translator yesterday and after successfully downloading the app to my Samsung phone and receiving a verbal message from the Poliglu to say that it was paired with my phone it would not progress beyond the scanning for devices screen on my phone, therefore I cannot start up the Poliglu to be able to use it. I informed Poliglu customer services about this but have not yet received a reply apart from an automated one which informs you that you may have to wait some time because they are experiencing a high volume of enquiries at the moment, which would suggest that they have numerous problems with their product. I would have thought if there are problems that they would have technical staff available to deal with the problems quickly or even a chat facility where you can ask for advice, but that does not exist. So the truth is I have bought a product that I cannot use and I have no idea when they are likely to contact me, fortunately I paid for it using PayPal so I can at least raise the matter through their resolution centre and ask for a refund which will probably be my only option in the end. My advice to anybody thinking of buying one of these units is that it may not work and there isn't much support if doesn't, don't waste your money.

Blev voldsomt irriteret over at oversætter ikke virkede. Efter nogen korrespondance fik jeg penge tilbage. Tak

After the initial bad experience with Poliglu, I was refunded the purchase I did, I was not required to send back the product to Lithuania and they sent me a nice gift for all my trouble. Their resolution team was top notch and I hope they work their order kinks to make the experience much better.

I paid for 2 Poliglu translators on 20 December 2023. Never being delivered to the UK. I received a note from Royal Mail in UK that the sender did not pay the correct postage. As a result delivery agent added admin charge and unpaid postage totalling double the amount of the value of the translator. Now i have received the full refund. This is the power of reviews and feedback. Poliglu would have served the customer better without the need for a bad review. Now Poliglu was apologetic and very professional, when they handled my complaint and review followed by prompt refund.

Preguntas acertadas. Me gustaría que fueran en Español. Sería más rápido para mi contestar.

Bought two. Connected to telephone but the app can't connect to either of them (scanning for devices). The translators answer telephone calls and take over from my earpiece! When I re-instate my earpiece and then shut off the translator it shuts off my earpiece! Forgot to shut it off and missed a load of message notises as my telephone didn't sound but the translator had apparently been sounding in another room! Now they want me to send both translators back to them at my own expense (€45 from Sweden) and wait weeks for them to sort it out. These "translators" are just a poor quality loudspeaker and microphone. My telephone and the App are what do the work. I can see already that even if I do get the app to work that I've just wasted €120 on a frustrating piece of equipment that I won't be using much. The app doesn't work on a Sumsung 21 or a Samsung 23. The app will work on an Iphone 13 but only the microphone, not the speaker. After a little discussion Poliglu have returned my payment in full so I have no complaints - but so much time wasted on this! Why not make sure the app works on all telephones and then sell the translator?

Wieder meinen Erwartungen hat die Rückgabe super schnell funktioniert

Quality product. Test proved easy to use and link to mobile. Looking forward to using in earnest - in country