PoligluReviews of poliglu.com

3.4517 reviews
IT & Communication

Poliglu

About Poliglu

Poliglu Translator lets you communicate in more than 40 languages and delivers fast and accurate two-way translation that makes speaking with foreigners a breeze.

Poliglu (poliglu.com) has 517 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: poliglu.com
Website: poliglu.com
Category: IT & Communication
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 85% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Poliglu reviews

517 approved reviews, newest moderated first

Markus S.
Feb 9, 2024
Gerät defekt, Support antwortet sehr zögerlich. Geld zurück erhalten!
EDIT: Es wurde eine Rückzahlung des Kaufpreises veranlasst, der Weg dahin war jedoch leider steinig! Leider ist keine Verbindung zwischen dem Gerät und der App möglich. Per Bluetooth wird es verbunden, die App erkennt das ganze aber nicht. Auf 2 verschiedenen Android-Geräten das selbe Problem. Die Kommunikation mit dem Support erweist sich als schwierig, auch wenn das Gerät offensichtlich defekt wird bietet man keine Gewährleistung an welche nach österreichischem Recht gegeben wäre!
Response from PoligluFeb 13, 2024
Sehr geehrter Herr Markus, Nach unserem Gespräch mit Ihnen am 14. Februar 2024 freuen wir uns, Ihnen bestätigen zu können, dass Ihr Problem von unserem Kundendienstteam zufriedenstellend gelöst wurde. Bitte kontaktieren Sie uns, wenn wir Ihnen weiterhelfen können. Vielen Dank, dass Sie uns Ihre Erfahrungen mitgeteilt haben, nachdem unser Team sich um Ihr Anliegen gekümmert hat. Ihr Feedback wird sehr geschätzt. Wir freuen uns über Ihre Unterstützung, während wir uns weiterentwickeln und lernen. Poliglu-Support-Team
Dilek
Feb 8, 2024
Scam
Scam, scam, scam! I bought one translator, they sent me 4. It was impossible to talk about this mistake with anyone. I was then asked to return the three of them to a location in Lithuania for over $100 at my own expense. A lot of information is needed for the declaration form, Hes code etc. I asked and talked many times, but they did not give it. If they get there I'm sure my refund will be denied due to their 30 day return policy. I am very angry. Just know there is zero customer service and impossible to return. Don't buy this product.!
Response from PoligluFeb 13, 2024
Hi Dilek, Your feedback is valuable to us. We've made efforts to resolve this issue by reaching out via Trustpilot, but we haven't received a reply. If you haven't received our emails and still require assistance, please update your review or use the contact form at https://support.getpoliglu.com/. To assist you, please provide the following details: - Email address used for the order - Order number - Full name Thank you for helping us improve. We look forward to your response. Poliglu Support Team
George T.
Feb 7, 2024
Returns policy does not work easily
Returns policy does not work easily. The online support initially said that I could not return the item as I had opened it and plugged it in to try it. I couldn’t download the app to my phone which is an up to date iPhone. I eventually used someone else’s phone and it worked but the volume was so low I couldn’t hear it. They have eventually refunded my money.
Response from PoligluFeb 13, 2024
Hi George, We’re looking specifically at your case, and we can confirm that it has been successfully resolved by our customer support team last 02 February 2024. Please don't hesitate to let us know if you have any other questions, and we'll be more than happy to help. Thank you and have a great day! Poliglu Support Team
David F.
Feb 7, 2024
Very capable product which is well…
Very capable product which is well priced. It’s very compact and easy to use
Response from PoligluFeb 13, 2024
Hi, We appreciate you taking the time to provide us with your feedback about Poliglu and delighted to know that we were able to meet your expectations. We value your business and are grateful for your support. Have a great day! Poliglu Support Team
Theo B.
Feb 5, 2024
Het is een scam product door je eerst…
Het is een scam product, door je eerst iets te verkopen en je daarna pas kenbaar maken dat je vervolgens na een paar gratis regels elke keer een taalpakket moet kopen wat maar beperkt geldig is. Dus een compleet waardeloos product en ik adviseer mensen dus dringend dit product niet te kopen want het is pure oplichting.
Response from PoligluFeb 6, 2024
Hallo Theo, Wij waarderen uw feedback. We hebben geprobeerd dit probleem op te lossen door contact met je op te nemen via Trustpilot, maar we hebben geen reactie ontvangen. Als u onze e-mails niet heeft ontvangen en toch hulp nodig heeft, update dan uw beoordeling of neem contact met ons op via https://support.getpoliglu.com/. Geef de volgende informatie op, zodat wij uw bestelgegevens kunnen controleren: - E-mailadres gebruikt voor de bestelling - Bestellingsnummer - Voor-en achternaam Bedankt dat je ons helpt groeien. We kijken ernaar uit om binnenkort van u te horen. Poliglu Support Team
vincent B.
Feb 2, 2024
J'ai reçu Poliglu aujourd'hui
J'ai reçu Poliglu aujourd'hui. Impossible de se connecter après avoir téléchargé le logiciel. Pas du tout content de ce traducteur dont je demande le remboursement Vincent
Response from PoligluFeb 6, 2024
Bonjour Vincent, Nous avons examiné votre cas en particulier et nous pouvons confirmer qu'il a été résolu avec succès par notre équipe d'assistance à la clientèle le 15 février 2024. N'hésitez pas à nous contacter si vous avez d'autres questions, nous serons ravis de vous aider. Merci et bonne journée ! Équipe d'assistance Poliglu
quoc
Jan 31, 2024
should improve better
Speech recognition is not standard
Response from PoligluJan 31, 2024
Hi Quoc, We’re looking specifically at your case, and we can confirm that it has been successfully resolved by our customer support team last February 23, 2024. Please don't hesitate to let us know if you have any other questions, and we'll be more than happy to help. Thank you and have a great day! Poliglu Support Team
RM
Jan 30, 2024
Avoid this company at all costs
I bought two translators as gifts. One product was opened to test and looked like it was second hand. Despite endless efforts to get it to work (with a google pixel 6) the translator would not work. PayPal was contacted for a refund. Items were returned to the address on the packaging with tracked delivery. They have had the "faulty" products back for over 2 weeks and no refund forthcoming, thus far, despite repeated requests. I strongly advise to leave this company well alone if you don't want to throw your money away. I have had nothing but a bad experience and would give zero stars if I could. Edit: Following this review and contact, after 3 long and frustrating months of emailing and contact to both poliglu and PayPal, I was refunded the cost of the products (not the postage costs to send scam/faulty products back). PayPal were equally pathetic at handling this and initially declined the refund - which they seem to be doing much more - ripping the consumer off with little care for the legitimacy of the products or companies people are being scammed from. In fact, PayPal do not appear to be scrutinising their vendors whatsoever.
Response from PoligluJan 31, 2024
Hi RM, We have thoroughly reviewed your case and can confirm that our customer support team successfully resolved it. Please feel free to reach out if you have any other questions - we are here to assist you. We value your feedback and are grateful for your patience as we worked to address your concerns. Your experience helps us improve and grow as a company. Thank you once again for your assistance in our continuous development and learning process. Poliglu Support Team

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