PodiaReviews of podia.com

Podia is a Beautiful platform for my on-demand classes, my email, my website, and my membership area. It is easy to use and looks great! The customer service is awesome! Podia is continually developing new features and cutting-edge software that make it fun and inspiring to work with. I'm so happy I chose Podia years ago!!!

I wish podia allowed us to customize our own certificates, the one in the platform is really boring and unachevabke looking

I am using their most expensive plan. I originally loved Podia because the features fulfilled my needs exactly. But as revealed by the other users here, they have difficulty acknowledging their system problems. They have production issues and bugs due to which I lost customers. But their customer service will give you canned replies. I should have read the trust pilot reviews before buying their service. They charge so much from their customer. But when I reported a stripe integration problem in India they made it a 'me' problem instead of testing it out at their end. Even some VP of their Product spoke with me rudely as if they were doing me some favor that I was facing this problem. But it was a low priority because no one else seemed to face the same problem as me. I have been in product management for 8 years and never have I ever seen a VP product giving excuses instead of asking their developer or QA to test the bug at their end to replicate the problem. There is so much resistance to even replicating a bug! Jeez! I have lost customers because sometimes their 'buy now' pages won't load in Canada. Upon reporting, they again gave some generic canned replies and didn't solve my problem. And I have paying $89 a month for their product + $9 for their email plan. And this is the kind of response I get from them. Please use some other platforms folks. It is totally not worth the price they charge from their customers. They are absolutely unaccountable for their production problems. EDIT: As seen in the reply below, the blame was passed on to Stripe. However there are platforms like memberspace, sendowl, sellfy that also integrates stripe (India) and I haven't faced any problem using my stripe account with them. Please don't fall their BS

2024 update! My review has gone from 3-5 stars since their last 12 months of changes. Mainly based off customer service. They’ve introduced some really good new features, and it’s an easy experience to work with for websites and running courses etc. My previous gripe was because their customer service seemed very light and dismissive. They seem to have addressed this, as my last 3-4 interactions have all been faster in response and much more helpful. There’s just one thing I REALLY want them to change and it’s the way they push their logo on your emails (transactional or service ones to customers). You have an option to ‘remove Podia branding’ but it doesn’t cover everything, which I think is a bit of a low blow and unfair advertising on their part. For me, the service should just be good enough and not need to piggy back off paying customers. But it’s not a dealbreaker right now to make me go elsewhere. Well done Podia for the improvements! Now where’s my invite to the Podia annual summit… ;)

Tras 3 años suscrito al plan anual de Podia, al poco de pagar por adelantado este último año, me avisan de que me quitan el servicio de mail marketing y que si quiero seguir usándolo, he de pagarlo aparte. ¿Qué será lo siguiente?; no es una empresa de confianza donde construir con tranquilidad una marca. La ventaja competitiva de esta plataforma era justo que ofrecían un paquete de servicios que suponían una solución global (web, cursos y email marketing) por un precio bajo. Pero en sí, la plataforma es difícil de usar tanto para el administrador como para los usuarios (mis clientes se me quejaban de que no encontraban las lecciones). No es amigable.

Podia is simple system that offers nothing! Support is basic, they are absokutely not flexible, you can’t build a normal webpage, everything is limited, there is no support in design, all the information about the picture sizes are wrong, you can’t figure out what a chapter or a lesson is, the help section is oudated. Don’t waste your time and money and just buy a LMS plugin instal and enjoy.

I love using Podia for my online business. Their customer service is great and they have the best rates in the industry! I HIGHLY recommend them

This is utterly terrible. We started a free account to test out features for our new site. One day, I toyed with changing the email address on the account. Copied and Pasted a new one then decided against it. Didn't press Save/Update or anything, just clicked away. Not only did Podia change my email address, it changed it to a non-existent one as I had copied and pasted wrong (missed final letter). Didn't receive any email confirmation (which stops this from happening on any platform). Now... I'm utterly stuck. Emails to hello answered to begin with then nothing. I complained and got an email (with no apology) saying they had "reset my account". Guess what? They hadn't reset the email address so clearly had not even bothered to read the email chain. VERY frustrating. Very incompetent service. Terrible bug on the site. Also clicking "chat" just opens a search box. That's not chatting.