Pochtoy.comReviews of pochtoy.com

I ordered a phone for myself. through help with purchases. after placing the order, all the information was sent to the bot in a telegram. which turned out to be very convenient. according to the promo code, there was a free redemption. we bought it within 20 minutes. after I talked with support on the issue of deliveries. we promptly answered all questions and explained everything in detail. to my concerns about the quality of the boxes, ebay sellers said that there is an option for additional packaging. also on the site after the anniversary package of sanctions, a banner about the new limits and lists of the banned flares up. I advise everyone. the most stable intermediary I found

I have been working with the company for 2 years, I really like the speed of delivery, it arrives to Moscow in a week. There are always promotions for free redemption, which I am very happy about. The support service works promptly, quickly and clearly answers the questions posed. In general, I recommend the company for permanent cooperation.

Everything is great! Using the services of this company for about half a year. Parcels always almost immediately appear in the system immediately - the day of arrival at the warehouse in contrast to competitors, and collection is fastest - usually 2-3 days, at worst (on Black Friday - up to a week ... Analysts at this time collected for two) on the timing of the delivery - as promised 20-25 days at the rate of economy example one of the last parcel - RL005587937RU. Regarding the price - at the moment plan "Economy" in my opinion - is the best way to deliver goods to Russia in principle - it is not the cheapest, but quickly and inexpensive insurance included. Of the disadvantages, it can be noted that the tracking is not displayed before the arrival of the parcel to Russia

Unfortunately, the quality of work and attention to clients dropped dramatically in 2022. There are logistical difficulties worldwide, but no one forces you to deceive and ignore customers—worst Delivery Service 2022 Award. I sent my first package via pochtoy.com back in 2015. Over the past eight years, I have recommended this service to many, but today I will do everything to reduce the number of its customers. You can't work that badly. On 09/21/2022, my parcel was sent from the warehouse (USA, DE). It was a standard package without prohibited attachments. Parcel number 567006, tracking code CQ003184780RU, the price of the goods was $341.38. The parcel included essential medicines that could not be bought in Russia. Weight of incoming parcels per parcel: 2 kg 400 grams (5 lb 3 oz). Econom shipping for $58.99 + $5.0 insurance + $3.0 shipping insurance. On 09/28/2022, the parcel arrived at the Helsinki warehouse, and since then (for five months), the tracking has not changed. I am not only dissatisfied with the fact that I cannot receive my order but also with several factors: 1) Pochtoy.com did not contact me or explain the delay's reasons. I had to create free tickets #291349 and #311565, and #329275. Multiple tickets, since pochtoy.com requires you to create new tickets for each mini-problem. Perhaps this is how the Help Desk KPI works. They pretend to solve many problems, but in reality, they don't. When I asked several questions in one ticket, at least half were ignored. 2) Since I did not get any intelligible answer in free tickets, I had to create a paid ticket for $2 - #329275. They answered me with a paid ticket, but then it was closed without solving the problem. 3) Pohtoy.com refused to recognize the fact that it has been in the same warehouse for five months as a loss, and refused to pay insurance. 4) Pohtoy.com refused to give both the name of the carrier and the name of the customs broker so that I could contact them myself. 5) Pohtoy.com refused to send me the exact terms and conditions of the insurance, including not answering my question "What is the maximum insurance coverage" and not answering my question, "What does "delivery package" mean for insurance payment." 6) In ticket #316797, the pochtoy.com support service admitted that "some documents were lost." But instead of solving the problem, this ticket was closed, and I can no longer write anything in this ticket. 7) As a result, I was left without money, a package, support, and attention. I think that this is very low-quality work.

I made a purchase of goods from the USA, everything came quickly enough. Previously I used another service, now I will order only here. I advise everyone, you will definitely not regret it. This server is many times better than its competitors.

Great service. Ability of self-redemption, can resent parcel over 3rd country. User-friendly interface, tolerable prices.

Заказывал футболку с американского сайта с помощью при покупке, выкупили за несколько часов. Шла до Ижевска 16 дней. С пленкой, наклейкой и самой доставкой вышло в 24.95$. Сервисом доволен

Well, thanks to the service I could expierience famous US sales. All I could say is I am really gladful for the quality of the provided service. Used to buy some electronics, clothing and accesories in some famous shops and happy with every purchase. For example my tracking number PCT000000602434