I decided to leave another intermediary for the delivery of goods from the USA to Pochtoy. com, due to the controversial work of the former. They work efficiently, have a clear website interface, high-quality technical support, quick responses in online chats, timely assembly and dispatch of parcels, give discounts for switching from other suppliers and starting cooperation, reasonable prices, many delivery options. Overall everything is great, thank you
Response from Pochtoy.comApr 22, 2026
Denis thank you for making the switch and for such a thorough review! We're glad the transition was smooth and that the experience has met your expectations across the board.
Looking forward to a long and successful cooperation!
Best regards,
Pochtoy.com
VA
Valeriy
Very good service
Very good service. Help me buy Vinyl Record in USA!!Track number
PCT000000773228
Response from Pochtoy.comApr 22, 2026
Valeriy thank you – vinyl from the USA delivered right to your door, that's what we're here for!
Hope you enjoy the record. Looking forward to your next order!
Best regards,
Pochtoy.com
AR
Artur
Problem with my recent order
This is not my first order, but I messed up this time by purchasing an item from Amazon that is blacklisted by the Pochtoy.com service, as clearly stated on their website. It's entirely my fault, which resulted in the package getting stuck and needing to be returned to Amazon.
The order was successfully returned to the seller, and I did receive a refund, excluding shipping costs and intermediary fees, as expected.
P.S. If you have any queries, kindly avoid using the chat button on the landing page and create a ticket instead.
Response from Pochtoy.comApr 22, 2026
Artur thank you for sharing this so honestly – and for the helpful tip to other customers about using tickets instead of the chat button!
Glad the return to Amazon went smoothly and the refund came through. These things happen, and we appreciate you taking the time to leave a fair and balanced review despite the inconvenience.
Looking forward to your next order!
Best regards,
Pochtoy.com
JB
Joe B.
отзыв
приняли посылку из США, спасибо
доставка была 11 дней, заказывал стимдек
Response from Pochtoy.comApr 22, 2026
Добрый день! Спасибо за отзыв! 11 дней для Steam Deck из США – отличный результат. Ждём ваших следующих заказов!
С уважением,
Pochtoy.com
D
Артём Е.
I recommend Pochtoy.com
I previously often used the British online marketplace ASOS, ordering my own branded clothes and shoes. But ASOS stopped operating in Russia, and the need to buy new clothes for adequate money remained. I started to find out how to order clothes from ASOS to Russia and whether it will be profitable, and came across the service Pochtoy.com, where as a matter of fact I made an order №751563 at the American version of ASOS with the service "Help with Buying", where you just need to send a link to the product of interest and fill in information about the product (size, color, quantity, etc.). All this is simple, no need to have an American card to pay, the operator within an hour (I tell you how it was with me) will buy your product and send to the warehouse Pochtoy.com in the U.S. absolutely no commission thanks to a promo code, which can be found in the tg-channel Pochtoy.com. You pay for your item with a Russian card for rubles, at a rate that is about 20% higher than the Central Bank exchange rate. Then, when your parcel arrives to their warehouse, you will be contacted, asked for your information, delivery address, asked to choose a delivery method and asked to fill out a declaration of your goods (you can fill it out by yourself or buy for $ 5), then your parcel will be sent to Russia and you pick it up. The delivery to St. Petersburg from the day of purchase to receipt in Russia was about 20 days. I am very happy with the delivery, everything came on time and they give me a tracking number. Overall I am very happy with it. I recommend!
Response from Pochtoy.comApr 22, 2026
Artem thank you for such a detailed and helpful review – this is exactly the kind of walkthrough that helps new customers understand how the service works!
We're glad the "Help with Buying" experience was smooth from start to finish, and that your ASOS order made it to St. Petersburg in just 20 days. Great to hear the promo code came in handy too!
Looking forward to your next order.
Best regards,
Pochtoy.com
D
Анатолий В.
Parcel Nodeception of the ransom and non-investment in the parcel of the purchased goods
Parcel No. 673497. Package with insurance. Shipping cost $80. In the warehouse, the parcel did not include the redeemed product - adidas Originals Animal Abstract wide cargo, worth $ 90 (women's sports trousers). but another product was sent instead - AOP T-SHIRT (Adidas T-shirt), worth $ 40, which was not redeemed and not ordered. but not nested. Thus redeemed goods worth 90 dollars. was not sent to my address. Please restore funds to my account. To prove my words, I attached a photo of the packaging from under the T-shirt and the T-shirt itself. But the service gave a negative answer, sending the goods at my expense!The story continues, at my expense they return their goods. departure price 35 dollars.Also, they force me to register the shipments for myself, they are not even going to track it. I have to supervise admission to their office. Here's the deal!?
Посылка №673497. Посылка с страховкой. Доставка обошлась 80 долларов. На складе в посылку не был положен выкупленный товар-adidas Originals Animal Abstract wide cargo, стоимостью 90 дол (женские спортбрюки). но вместо него был отправлен иной товар - АОP T-SHIRT (футболка Адидас), стоимостью 40 дол,, который невыкупался и не заказывался.. При этом на оригинальный пакет из футболки, был приклеен дополнительно второй стикер от товара, который должен быть вложен, но не вложен. Таким образом выкупленный товар стоимостью 90 дол. не был отправлен в мой адрес. Прошу восстановить средства на мой счет. В доказательство своих слов приложил фото упаковки из под футболки и саму футболку. Но сервис дал отрицательный ответ, с отправкой товара за мой счет! История продолжается, сервис отказался оплачивать возврат товара. Мне обошлось это удовольствие 35 дол. Сервис отказался регистрировать и обрабатывать свой товар, который я не заказывал и не выкупал, сказал, что я обязан его контролировать и на себя регистрировать. Во дела?!
Response from Pochtoy.comApr 22, 2026
Anatoly, thank you for describing the situation in detail – we understand how frustrating and time-consuming this experience was.
The store sent you the wrong item – this was the seller's mistake, not our warehouse. That said, we understand that our service is your point of contact, and we are sorry that the resolution process took so long.
In the end, we processed the refund for the item to your account without waiting for the store to complete the return procedure. We understand that the return shipping costs were an additional burden for you, and we are sorry about that.
Your case helps us improve our processes when dealing with stores in similar
situations. Thank you for your feedback.
Best regards,
Pochtoy.com
Анатолий, добрый день. Благодарим, что описали ситуацию подробно – понимаем,
насколько это было неприятно и затратно по времени.
Магазин отправил вам не тот товар – это ошибка на стороне продавца, а не
нашего склада. Тем не менее мы понимаем, что именно наш сервис является для
вас точкой контакта, и сожалеем, что процесс решения занял так много времени.
По итогу мы провели возврат средств за товар на ваш счёт, не дожидаясь
завершения процедуры возврата магазином. Понимаем, что расходы на обратную
пересылку стали для вас дополнительной нагрузкой, и сожалеем об этом.
Ваш случай помогает нам улучшать процессы взаимодействия с магазинами при
подобных ситуациях. Спасибо за обратную связь.
С уважением,
Pochtoy.com
AL
Alex
Delivery service from Pochtoy
I have been using the delivery service from Pochtoy for a long time now, it is very convenient to receive goods that are exactly original, and even with prices lower than in Russia, that's a fact!
Most often I ordered clothes for my little girl at Oshkosh and Carters, I really like the quality and originality of products, the child immediately stands out in the kindergarten.
I ordered a bunch of clothes for my wife and myself, of course.
After February 24, of course it became more difficult, no longer order bags, backpacks, if you are from the Russian Federation, but I would like to update, very sorry, but it is not the site's problem, of course, but I think to call it, in case who decides to order.
Now you can just drop a link and you can buy everything, at times makes it all easier.
I plan to have a map of the neighboring country to facilitate the purchase and through a friend to order
Another big plus is that you can buy a variety of goodies along with the product, such as chocolate or maple syrup, I recommend it all) or Twinkles mmm, packed safely, so far all excellent arrived
In short, I recommend this site, so far so good
Response from Pochtoy.comApr 22, 2026
Alex thank you for such a warm and personal review! Outfits for your little one from OshKosh and Carter's, clothes for the whole family, chocolates and maple syrup – sounds like Pochtoy has become a real family favourite!
We appreciate your understanding about the post-February 2024 restrictions – you're right, it's not something we control, but we do our best to find solutions and keep delivering what we can.
Hope the card from a neighbouring country works out, and we look forward to many more orders from your family!
Best regards,
Pochtoy.com
SL
sleshdit
Use of the service Pochtoy.com
I made a ransom of goods from the United States, everything came quickly enough. Previously I used another service, now I will order only here. Prices for delivery vary depending on the situation, but tolerable, so you can order.
Response from Pochtoy.comApr 22, 2026
Hello! Thank you for making the switch – glad the first experience lived up to expectations!
Looking forward to your next order.
Pochtoy.com team