Plymouth Rock AssuranceReviews of plymouthrock.com

I like the way you work with your customers to help them understand your policies

Best insurance I’ve had by far customer service is fast and always ready to assist

The rep was easy to work with and answered all my questions

Easy to do business with

The representative I spoke to was very informative and helpful.

Wonderful, i had no problem, they took care of me and I love my insurance..

The agent was very friendly and patient. Agent answered all my concern questions. The agent made sure everything was completed and help me download the app with percised on how to use the app.

Claim number 643402706234 Horrible customer service. I had to file a claim with Plymouth Rock Assurance, (my insurance) after a guy hit my parked vehicle, and found out his insurance policy had lapsed, and now refuses to contact me back to fulfill his obligations. First time I've ever had to file a claim...I went through the whole claims process, did their accident reconstruction app, and had my verbal report recorded, as well as texted and emailed all the details. I already had an estimate done prior to making a claim, because the guy who hit me wanted to pay out of pocket, until the estimate came back around$2,700. I have given my information repeatedly to the claims rep, who continues to give me the run around.. I've offered over half a dozen times for them to come review the damage, but they insist I work with one of "their" shops. I have told them repeatedly, I am not. They claim I haven't given them information, when it's clearly in black and white, threatened to close my claim several times... Yet they have been repeatedly given all the information. The estimate I submitted from the body shop has everything all itemized with full color photos of the damage, so they should have no issue sending me a check for the balance due, lessy deductible like I've asked numerous times. Absolutely ridiculous, it's been since October 2025, and the rep keeps talking in circles...doing whatever she can to dismiss my claim, instead of doing the right thing. I even emailed the supervisor, who never responded back...All I'm asking is for them to send a check, so I can be made whole again. Allowing me to use ashop and timeframe that works best for me. I did my part, I paid for my policy on time and on full, expecting to receive quality reliable service when I need it the most. I feel like I was sold lightning rods and snake oil, instead of any Assurance of insurance...my next review is to report them to the BBB and an attorney...Consumer beware!! I don't know how they are still operational when they allow business to be conducted like this. Also, contacting my local agent who setup this policy to recommend he not recommend this company to anymore clients, before reading all the similar negative reviews. Plymouth Rock need to audit themselves and do some restructuring from within, if they want to salvage any type of reputation...