Plymouth Rock AssuranceReviews of plymouthrock.com

After being with this company for two years with car insurance and they were good my situation changed and I switched companies. After being told I was fine they took a nearly 400 dollar payment completely unauthorized then tried to say I was told. I never was and was able to show them this but they didn’t relent until I had to block their access from my bank and threaten to call the attorney general. It’s set me into overdraft and will ultimately hurt my financial situation for a while because I’ve had to put payments on hold and i already struggle enough. Buyer beware.

On Jan/26/26 my car was hit by a Plymouth Rock insurance carrier; he was at fault. The next day, I made a claim to PLYMOUTH ROCK insurance company, then talked to their adjuster. Until now, my car is still in the body shop, so mad and called her, even her supervisor, still has no any answer or solution. This insurance company is SUCK ! I want to hear something from them.

Switched to this company for homeowners insurance after falling for their hype tv ads. Sorry if this is a little long but it's important to know. Signed up, paid the premium in full and then got a call that they were sending someone out to view the property. Said they did not need to go in the house. I told them no problem. A few days later I received an email that if I didn't repair the damage to the roof that they would have to cancel the policy. I called customer service and asked "what damage?" and requested pictures because I could find no damage, not even a loose or broken shingle. The rep said they would forward photos. A few days later I got an email stating that the previous email was sent in error but I did need to clean the roof or they would cancel coverage. Again I called and told them the house exterior had been cleaned less than 1 year earlier by a professional house exterior cleaning company and again requested photos. No photos ever arrived and near the end of the year I got a letter stating they would not renew the policy because I didn't repair the damaged roof. Totally unprofessional and probably just setting things up in case I made a claim and they needed an excuse not to pay. For reference, I am 69 years old and have owned 3 homes since I was 25 and have never filed a claim on my homeowners insurance. Steer clear of these clowns.

Excellent customer service.

I paid amount of 391$ for a new policy . I was sent a letter stating it needs to be paid by the 15th of feb I paid on 14th on Sat the week of Presidents’ Day . Got email say payment got return . So I paid of 17th after president day a week go by showing account active . Then got another email saying I have to pay 468$ fo march 16th I was concern why I have to pay that much for liability. I decided to call my agent he called them saying my policy is suppose to be cancel not active so today . Because of me calling thy decide to cancel my policy after a week of active policy . All this time I’m assuming everything was good . I could got pulled over and got towed. Now they say they reimburse me 130$ n rob me for 262$ saying it applied towards account if applied toward account then my account suppose to be active correct ? Where is my other account half of my money . Why am I only getting back 130$ if my policy is cancel ? U rob me for my money !!!!!!! I never had a policy with u guys that$391 was suppose to be for a new policy with u guys so why am I not getting that policy ? Why representative can’t explained to me why but. To say the bank notify us of bounce check n notify them yesterday but all the whole week my account was active . Sony telling me u guys sent another payment for 3/16 of 428$ n if I pay that ya guys will rob me again ! Make no sense of the BS . U guy doing it could at least be reinstated instead cancellation!! Piece of shit as company ‘

Plymouth Rock routinely tries to enroll its customers in bells and whistles add-ons that do - and I mean this sincerely - nothing for your insurance. The list is huge, if you're a current customer login and feel disgusted, look at your historic bill line by line and see the weird things this NAIC accredited company got away with. How about during COVID travel restrictions when they tried to add on a premium that would reimburse me (minus deductible) for counterfeit money you get during international currency exchanges? Or my personal favorite, hundreds of dollars over my lifetime for the courtesy of getting first dibs on NFL Patriots game tickets. You can't make this up. Hidden inside a professional package from a company you are trusting your life with was a charge for NFL ticket opportunities. But this final experience summarizes it all: After Plymouth Rock re-enrolled me in Home Concierge services without my consent (notice a theme?), when I informed them I would be leaving the company outright over this, they ghosted me. When I did finally leave them, as a final twist, they manually unenrolled me in paperless billing just so they could send my mortgage company a bill for $25 the week before my policy ended. I'll give them props for being petty, but this is not the kind of service you want from your insurance company when they've overstayed their price.

I tried to cancel my Plymouth Rock policy on 11/28/2025, but their office was closed. I received an email confirming the closure and a confirmation from an employee the next day. I finally canceled on 11/29/2025, but at no point was I advised that my payment would still be pulled. On 12/3, they withdrew $197.58 from my account, causing an overdraft. Their representatives gave conflicting information, cited a 9-year-old ACH agreement I was never reminded of, and said refunds could take 30–60 days. This demonstrates negligence, poor communication, and unethical practices. I strongly caution others considering this company.

Worst company ever. Cancelled to go with liberty mutual and saved over $ 400 a month. For the few days I was insured I am only getting refunded $86.00 out of the $559.00 I was charged. Evidently they charge to cancel. Dumb also wanting a form faxed from liberty mutual took several days by insurance agents. Braley Wellington never go here Worcester Massachusetts