Terri E.
I couldn’t get on with the product
I couldn’t get on with the product - no matter how tightly I held my skin, it kept getting caught leaving me with scabs on various parts of my face. When I contacted the company for a return, I had a swift response from someone called Elsa who offered me a 30% refund. I got back in touch to say I definitely wanted a full refund as the advertising suggests. I was told that the returns team would be in touch. Despite several efforts to reconnect, I have heard nothing. Maybe some people get on with this product but I found it difficult to use, it missed lots of hair and, as I said previously, it damaged my skin.
Response from PluxyDec 10, 2024
Hi Terri, we're truly sorry to hear about your experience with our product and for any frustration caused during the return process. We’d like to clarify that we responded to your email on December 2nd with detailed return instructions. However, we sincerely apologize if you didn’t receive our response. We are fully committed to resolving your concern, and to ensure this matter is addressed promptly, one of our agents has already reached out again with the return instructions. Your satisfaction is important to us, and we’re here to assist you every step of the way. If you have any further questions or need additional assistance, please don’t hesitate to reach out. Thank you for giving us the opportunity to make this right.