PluxyReviews of pluxy.co

Response from PluxyApr 21, 2025

Hi Louretta, Thank you so much for bringing this to our attention, and we’re truly sorry to hear that the devices didn’t work out for your mother. We completely understand her situation, and we want to make the return process as smooth and stress-free as possible. We do have an ongoing email conversation with your mother and have already sent her the complete return instructions. However, if she didn’t receive them or needs them sent again, please don’t hesitate to let us know—we’ll be sure and happy to resend them right away. We’re here to help and are committed to making sure she feels supported every step of the way.

Response from PluxyApr 18, 2025

Hi there, Thank you so much for your honest feedback—we truly appreciate you taking the time to share your experience. We're really sorry to hear that Pluxy didn’t meet your expectations, but we’re glad you were able to connect with our team. We completely understand wanting to speak with someone directly—sometimes a quick conversation makes all the difference! While we currently offer support via email and messaging, we’re always looking for ways to improve our service, and your suggestion is truly valued.

Response from PluxyApr 17, 2025

Hi Ebbra, We sincerely apologize for the inconvenience and confusion this situation has caused you. We completely understand how frustrating this must be, and we truly appreciate your patience. Please rest assured that one of our agents is already reviewing your transaction to ensure everything is handled accurately. We’ll make sure that the correct refund amount is returned to your account as soon as possible. Just to clarify, the original shipping fee is non-refundable, and since buyers are responsible for return shipping, a $7 fee for the return shipping label will also be deducted from your final refund amount. We do our best to be transparent with these details, and we're here to support you every step of the way if you have any questions or concerns. Thank you again for your understanding—we truly appreciate you.

Response from PluxyApr 17, 2025

Hi Margaret, Thank you so much for your kind words about our customer support and for taking the time to share your experience. We're truly sorry to hear that the replacement device arrived in that condition and still didn’t work for you—that’s certainly not the experience we want any of our customers to have. We completely understand how frustrating and disappointing that must have been, especially after already dealing with an initial issue. We appreciate your feedback and will absolutely take this to heart. We’ve shared your note with our fulfillment team to ensure that all replacement items go through an extra layer of inspection moving forward. Your comments are incredibly valuable and help us improve. Thank you again for your patience, and please don’t hesitate to reach out if there’s ever anything else we can do for you.

Response from PluxyApr 15, 2025

Hi Frances, Wow, thank you so much for your kind words! We’re absolutely thrilled to hear that Pluxy has made such a positive difference for you. It means the world to us to know that after years of dealing with facial hair, you’ve finally found something that works—and lasts! That’s exactly why we created Pluxy, and hearing your experience truly makes our day. Thank you for being part of the Pluxy family! If you ever need anything or just want to share more feedback, we’re always here for you.

Response from PluxyApr 15, 2025

Hi Barb, Thank you so much for your lovely review—it truly means a lot to us! We’re so happy to hear how much you are loving your Pluxy, and while we're sorry it gave out on you, we're even more glad we could make things right quickly. Your kind words about our customer care team made our day—we’re always here to help and make sure you’re taken care of. Thank you for being such a wonderful part of the Pluxy community. We’re so grateful to have you with us!

Response from PluxyApr 14, 2025

Hi Georgie, We're sorry to hear about your experience. At Pluxy, we offer a 90-day money-back guarantee, so if your order falls within that timeframe, you are absolutely eligible to return the product for a refund. I understand how frustrating it must be to feel let down by a product you had high hopes for, and we want to make sure we get this sorted out for you. We couldn’t locate any existing conversation under your name, so when you get a chance, please send us an email at [email protected] with your order details. Once we have that, we’ll be happy to look into this further and provide you with the best possible solution. We’re here to help and want to make things right.

Response from PluxyApr 11, 2025

HI Louise, Thank you so much for your lovely review! We're thrilled to hear that your Pluxy is working wonders on those “whiskers” — that made us smile! We’re always here to make sure you’re well taken care of, and it’s such a joy to have you as part of the Pluxy family. If you ever need anything else, don’t hesitate to reach out.