PlushRugs Reviews | Read Customer Reviews of plushrugs.com

PlushRugsReviews of plushrugs.com

4.5680 reviews
Decoration & Interior
644 Locust St, Lawrence, Kansas

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PlushRugs

About PlushRugs

PlushRugs has been serving customers since 2008. We specialize in area rugs. By focusing on one product, we can better meet the needs of our patrons. Our experts can answer any questions you have relating to area rugs. In fact, we encourage our customers to ask questions so that they are knowledgeable about their rugs and ultimately make the purchases that they feel good about and work out best for them.We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.

PlushRugs (plushrugs.com) has 680 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: plushrugs.com
Website: plushrugs.com
Category: Decoration & Interior
Location: Lawrence, Kansas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 41% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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PlushRugs reviews

680 approved reviews, newest moderated first

Kristen
Nov 7, 2024
Your website showed this rug was…
Upon my earlier 1 star review someone reached out and offered a complete resolution to my issue. My credit card was refunded and I was put on the Notify list for when the product comes back in stock. I appreciate their attention to Customer Service and will await my new rug!
Response from PlushRugsNov 8, 2024
Good Morning Kristen, I'm sorry to hear about the issues with stock on your rug. When a rug gets down to 1 pc left in stock there's always that small chance something can come up and we understand how frustrating that can be. I want to propose that we cancel your order for now, getting you refunded and then you can setup an email notification to be alerted when this rug is back in stock in January. I will have our customer service mgr reach out to you directly. - The PlushRugs Team
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Michael the Rug M.
Nov 6, 2024
The rug I ordered and received is…
The rug I ordered and received was slightly warped... but I have updated this review. My rug does sit flat now (it takes time to settle) and is excellent. It took some time, and my apologies to the seller when I complained, and thanks for replying to me with help. I will buy another rug from the seller. I love the rug now - a beautiful wool rug - thank you.
Response from PlushRugsNov 6, 2024
We're sorry to hear that your rug isn’t lying flat and that returning it feels challenging. Our customer service dept can give further troubleshooting steps, however a brand new rug fresh out of the packaging can take some time to lay completely flat. If needed, please reach out to our customer support team, who can assist with return packaging options and guide you through the return process to try to make it as smooth as possible. - The PlushRugs Team
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Georgette
Oct 28, 2024
Colors were just what I wanted
Colors were just what I wanted. It got delivered sooner than expected.
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Michael
Oct 27, 2024
The Rug just didn’t work out for Us!
The Rug just didn’t work out for Us! It was a great quality rug, but wasn’t what we were looking for! Your Customer Service Department was very prompt and helpful in understanding and took care of our situation!! Thank You!
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Doris
Oct 24, 2024
Ordered the rug
Ordered the rug. Timely delivery! Rug in good shape matched description!
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Lisa
Oct 24, 2024
Easy ordering and fast delivery
Easy ordering and fast delivery. We love the new rug.
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Very Happy C.
Oct 22, 2024
Nice rug at fair price
Nice rug at fair price. Fast delivery
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Betty
Oct 21, 2024
Great service
Great service. Fast shipping
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