Elaine O'Brien L.
Delivered on time
Delivered on time, rug was better than promised

PlushRugs has been serving customers since 2008. We specialize in area rugs. By focusing on one product, we can better meet the needs of our patrons. Our experts can answer any questions you have relating to area rugs. In fact, we encourage our customers to ask questions so that they are knowledgeable about their rugs and ultimately make the purchases that they feel good about and work out best for them.We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.
PlushRugs (plushrugs.com) has 680 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Elaine O'Brien L.
Delivered on time, rug was better than promised
Barb
We were happy to find the rug for which we were searching at a good price. The pad came first and the rug came a couple of weeks later. We got an email before the pad came and then a shipping date for the rug and it came a couple days later. It was just a little hard to track the actual arrival date.
Deena
delivered early, looks like the photo. Your price was less compared to your competitor.
Wendy D.
When I finally unpacked the rug it was dirty and part of it was already coming apart as part of the hide was already unglued. Shipping was quick and product was wrapped properly - which begs the question if it was rewrapped from a previous order given that the rug was dirty and coming apart. Update: The company reached out to me immediately and, without me asking for anything, had the company ship me a new rug after I showed pictures of the issue. They were super friendly and helpful. I was shocked. It is customer service like this that will bring me back as a repeat customer.
Response from PlushRugsJan 6, 2025
Good Morning Wendy, We’re so sorry to hear about the condition of your rug—that’s definitely not the experience we want for our customers. I see the rug was delivered about a month ago and from what I can tell no reports of these issues have been submitted as of yet. I will have our team reach out to you directly to get this resolved. - The PlushRugs Team
Diana H.
GREAT PRICING AND QUALITY! WOULD DEFINITELY ORDER HERE AGAIN!
Response from PlushRugsJan 6, 2025
Thank you so much for the kind review Diana! We hope to get to work with you again in the future. - The PlushRugs Team
Candi
I thought the online description which provided a good amount of information about the rug, pile height, etc. plus the accuracy of the photos made it easier for me to know what to expect. It is exactly as I expected and I love the colors. I have unusual floors and it looks great.
Response from PlushRugsJan 6, 2025
Thank you for the review Candace, we're thrilled to hear you love your new Surya Rug! - The PlushRugs Team
Kelly
Prompt shipping, good quality, no complaints
Val
Fast delivery! Perfect rug for the space-great quality and great price!