PlushRugs Reviews | Read Customer Reviews of plushrugs.com

PlushRugsReviews of plushrugs.com

4.5680 reviews
Decoration & Interior
644 Locust St, Lawrence, Kansas

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PlushRugs

About PlushRugs

PlushRugs has been serving customers since 2008. We specialize in area rugs. By focusing on one product, we can better meet the needs of our patrons. Our experts can answer any questions you have relating to area rugs. In fact, we encourage our customers to ask questions so that they are knowledgeable about their rugs and ultimately make the purchases that they feel good about and work out best for them.We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.

PlushRugs (plushrugs.com) has 680 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: plushrugs.com
Website: plushrugs.com
Category: Decoration & Interior
Location: Lawrence, Kansas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 41% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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PlushRugs reviews

680 approved reviews, newest moderated first

Vi
Feb 10, 2025
PlushRugs service was excellent
PlushRugs service was excellent. Customer service was polite, friendly and professional. Delivery was in a few days. Pricing was very competitive. Overall an excellent experience.
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Elizabeth
Feb 9, 2025
Fast delivery
Fast delivery, great price, beautiful rug!
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Christine
Feb 9, 2025
Great service
Great service, best price, quick delivery of a perfect product.
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Judy
Feb 9, 2025
It’s been over a month since we ordered…
It’s been over a month since we ordered rug. Had to send several emails and phone calls before finding out what the hold up was and still do not know… Supposed to get it this week. We will not order from this company again!
Response from PlushRugsFeb 10, 2025
Good Morning Judy, We apologize that your order took longer than expected to be delivered. It looks like your delivery area is a less common lane for our specialized freight carrier and there were a couple of delays getting it there. I do see our carrier has you scheduled for delivery this week. If you encounter any further issues please do not hesitate to reach out to our customer service team and we will get involved. - The PlushRugs Team
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Dana
Feb 7, 2025
Good price, fast shipping.
The rug was a good price and shipped quickly. The rug is gorgeous!
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SL
Feb 3, 2025
Incorrect colors and return fees
Rug was not as depicted yet they charge return fees because of a false disclaimer that there may be variation in color. The rug I received was drastically different than the photos and no difference in lights will change the color that much. Companies like this deserve class actions.
Response from PlushRugsFeb 3, 2025
Good Afternoon Lavanya, Thanks for taking the time to leave us a review and I'm very sorry for the issues with the rug you received. I reviewed the communication you had with our customer service team and do see that you requested a return and mentioned the color discrepancy, however we never received any photos for us to review. The return was still processed, complimentary label provided and the only deduction from your refund would be the 10% restocking fee in the amount of $ 32.30. I'm going to connect you with one of our supervisors as we'd like an opportunity to discuss this with you further. - The PlushRugs Team
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Sherryl
Feb 3, 2025
I really appreciated notification about…
I really appreciated notification about a delay in shipment. They gave me the choice to either wait for the product or to request a refund. Although I chose to wait, I felt valued as a customer knowing that my satisfaction was a priority for them. And btw, my rug showed up 2 days later.
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Sharon
Feb 2, 2025
Delivery and expediency and the package…
Delivery and expediency and the package came protected!
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