PlushRugs Reviews | Read Customer Reviews of plushrugs.com

PlushRugsReviews of plushrugs.com

4.5680 reviews
Decoration & Interior
644 Locust St, Lawrence, Kansas

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PlushRugs

About PlushRugs

PlushRugs has been serving customers since 2008. We specialize in area rugs. By focusing on one product, we can better meet the needs of our patrons. Our experts can answer any questions you have relating to area rugs. In fact, we encourage our customers to ask questions so that they are knowledgeable about their rugs and ultimately make the purchases that they feel good about and work out best for them.We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.

PlushRugs (plushrugs.com) has 680 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: plushrugs.com
Website: plushrugs.com
Category: Decoration & Interior
Location: Lawrence, Kansas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 41% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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PlushRugs reviews

680 approved reviews, newest moderated first

Christina V.
Nov 17, 2025
Quick shipping and good communication
Quick shipping and good communication
Response from PlushRugsNov 17, 2025
Thank you for leaving us a review Christina! - The PlushRugs Team
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Dorothy
Nov 14, 2025
The rug is advertised beautifully and…
The rug is advertised beautifully and did not disappoint on arrival. I’m very pleased. Good price point. Free shipping. Timely arrival.
Response from PlushRugsNov 17, 2025
You picked a fabulous rug Dorothy, thank you so much for taking the time to leave us a review. - The PlushRugs Team
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Debra
Nov 10, 2025
They called me about my order to help…
They called me about my order to help me decide what size I needed, great customer service!
Response from PlushRugsNov 10, 2025
Thank you for leaving us a review Debra! I'm happy to hear our team was able to assist you with picking the right size. If you ever need anything else, please let us know. - The PlushRugs Team
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Stephanie S.
Nov 8, 2025
The colors and pattern of the rug were…
The colors and pattern of the rug were very pretty but the quality was disappointing. It felt more like a foam pad than a rug and there were a couple of loose threads around the edges. The 10% re-stock fee to return it was unnecessary.
Response from PlushRugsNov 10, 2025
Hey Stephanie, Thanks for your honest feedback. I'm sorry the rug did not meet your expectations. We understand that sometimes rugs arrive and may not be a perfect fit. Since the rug wasn't deemed defective it did fall under our standard remorse return policy, which does include complimentary return labels and we only deduct a 10% restocking fee from your refund upon receipt of the return. If there's any other feedback you'd like to provide, please don't hesitate to reach back out to us. We are always looking for ways to improve our processes. - The PlushRugs Team
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Sherri C.
Nov 6, 2025
Great Customer Service
Was surprised at how rug was woven, expected rug fibers in all areas, so requested to return rug. Pleased with the promptness & professionalism of the customer service team! Thank you!
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Charles M.
Nov 3, 2025
I recently purchased a rug from…
I recently purchased a rug from PlushRugs and the experience was fantastic from start to finish
Response from PlushRugsNov 3, 2025
Thank you for leaving us a review Charles! We're happy to hear everything went great. If you ever need anything, don't hesitate to reach out. - The PlushRugs Team
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Diane B. H.
Nov 2, 2025
Reliable company!
Quick receipt of rug. Rug sturdy and well made.
Response from PlushRugsNov 3, 2025
Thank you for the feedback Diane, we're very thankful you gave us a chance! - The PlushRugs Team
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Kelly
Nov 1, 2025
Quality and affordability
The rug is just as described and the colors online were accurate. With the premium rug pad, our new rug is a luxury to walk on. We are very pleased with the way it warms up our living room and the price was very reasonable.
Response from PlushRugsNov 3, 2025
We're so thrilled to hear you love your new rug, Kelly! Thank you for leaving us a review and sharing your experience. - The PlushRugs Team
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