PlushRugsReviews of plushrugs.com

4.5680 reviews
Decoration & Interior
644 Locust St, Lawrence, Kansas

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PlushRugs

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About PlushRugs

PlushRugs has been serving customers since 2008. We specialize in area rugs. By focusing on one product, we can better meet the needs of our patrons. Our experts can answer any questions you have relating to area rugs. In fact, we encourage our customers to ask questions so that they are knowledgeable about their rugs and ultimately make the purchases that they feel good about and work out best for them.We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.

PlushRugs (plushrugs.com) has 680 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: plushrugs.com
Website: plushrugs.com
Category: Decoration & Interior
Location: Lawrence, Kansas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 41% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About PlushRugs

PlushRugs (plushrugs.com) has 680 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: plushrugs.com
Website: plushrugs.com
Category: Decoration & Interior
Location: Lawrence, Kansas
Listed on Five Star Index: 2026

Kdog

Sep 8, 2026

Devoid of customer service protocol.

The rug ordered from the pictures on the site arrived and was completely different from the actual rug received. I reached out to customer service and after explaining the situation I was informed, curtly, as if I was an annoyance, that if I unrolled the rug received I would see it was the one from the site. I sent pictures of both the rug I thought I was getting..as well as a picture of the rug received to show that they looked nothing alike. The woman offered no acknowledgement of the discrepancy between the two and offered no solution. Simply repeating that I received the rug ordered and nothing else. When showing the website picture compared to what I received to a family member they said…” Oh, they’ve sent you the wrong rug. The person I contacted from the company simply offered nothing but a very curt response… never again.

Response from PlushRugsSep 8, 2026

Kendra, we’re very sorry to hear that you were left feeling this way about your experience with our team. After reviewing the call, emails, and photo provided, we can see that your concern was that the rug you received did not appear to match what you expected from the product photos online. Because the photo we received showed the rug still rolled and wrapped in its packaging, it was difficult to see the full pattern clearly. From what our team could see, however, the visible design appeared consistent with the rug shown on our website. During the call, our team member suggested unrolling the rug so the full design could be reviewed and asked that you reach back out if you still had concerns once it was opened. Our records do not show that we received any additional photos or communication after that conversation. That said, we’re sorry if our response came across as dismissive or curt. Regardless of the circumstances, we never want a customer to feel as though their concerns are an inconvenience or aren’t being taken seriously. We’re having a supervisor reach out directly so we can follow up with you and make sure your concerns receive another review. – The PlushRugs Team