chgomomX2
restocking fee on a sample??!!
I think it's criminal they charge a restocking fee on a sample! Samples are 99% returned - that's stupid they charge a restocking fee on a sample!! Rugs I understand completely. But samples - that's ridic.
Response from PlushRugsFeb 2, 2026
Hey Bridget, I'm sorry to hear about your frustration with your order. A couple things to address, for sample sizes we do provide a complimentary return label as well as offer to waive the restock fee if you elect to purchase the full size rug. This is fairly standard across the industry and I do apologize if we didn't meet expectations here. With regards to your order specifically, you actually ordered the 2x3 and not the sample size we offer on the product page. The returns policy is essentially the same, we still provide a complimentary return label and if you elect to purchase the larger size we waive the restocking fee. I'll be sure your feedback gets to the right place, we try our best to make sure our customers have a great experience. - The PlushRugs Team