PlushRugs Reviews | Read Customer Reviews of plushrugs.com

PlushRugsReviews of plushrugs.com

4.5680 reviews
Decoration & Interior
644 Locust St, Lawrence, Kansas

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PlushRugs

About PlushRugs

PlushRugs has been serving customers since 2008. We specialize in area rugs. By focusing on one product, we can better meet the needs of our patrons. Our experts can answer any questions you have relating to area rugs. In fact, we encourage our customers to ask questions so that they are knowledgeable about their rugs and ultimately make the purchases that they feel good about and work out best for them.We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.

PlushRugs (plushrugs.com) has 680 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: plushrugs.com
Website: plushrugs.com
Category: Decoration & Interior
Location: Lawrence, Kansas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 41% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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PlushRugs reviews

680 approved reviews, newest moderated first

GAIL
May 2, 2026
Very easy to order
Very easy to order. Delivery was right on time.
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CB
May 1, 2026
This rug STINKS like mold
This rug STINKS like mold, and is so rough. The color was darker than pictured too. Sending back. Low quality.
Response from PlushRugsMay 4, 2026
I'm so sorry to hear your new rug arrived in this condition Cheryl, that is certainly not what we would have expected to hear. I will have one of our order specialists get in touch with you right away to help get this resolved. - The PlushRugs Team
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Kathy
Apr 30, 2026
Amber
Amber! Quick to respond and very helpful 😀
Response from PlushRugsApr 30, 2026
Thanks for leaving us a review Kathy! I know Amber will be so happy to see this shout out as well. - The PlushRugs Team
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Elizabeth
Apr 29, 2026
Although I have not installed my…
I thought I have not installed my carpets yet, I am very pleased with the order and delivery process.
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Stephanie
Apr 26, 2026
Lovely product, terrible communication.
The product was gorgeous and customer service was prompt. The delivery process was cumbersome and resulted in multiple days of missed work due to miscommunications on their part despite the multiple phone calls I made. My product was delivery elsewhere on the first attempt (odd since you had to sign for the delivery). Three months later, I received my product.
Response from PlushRugsApr 27, 2026
Hey Stephanie, I appreciate you sharing this—glad the product itself hit the mark, but the delivery experience clearly missed it. The miscommunication and especially the initial misdelivery shouldn’t have happened, and we understand how frustrating that was with the time you had to take off. We’re actively working with our delivery partners to improve scheduling and communication so this doesn’t happen again. If there's anything else we can do to help you, please let us know. -The PlushRugs Team
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Linda B.
Apr 26, 2026
Great experience!
Delivery was faster than expected. The colors were exactly as pictured and it brightened my room!
Response from PlushRugsApr 27, 2026
Thank you for taking a moment to leave us a review Linda, we're so glad you love your new rug! - The PlushRugs Team
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Terry M.
Apr 24, 2026
Beautiful Oriental Rug
I loved my current rug that I purchased along with a beautiful dining room set from a quality furniture store about 15 years ago. It was getting a faded & stretched a bit, so I searched for one identical to it & found it here. It seems to be of the same good quality & I love it! Marilyn M.
Response from PlushRugsApr 24, 2026
So glad to hear we had the rug you were looking for and it was able to replace your old one! Thank you for taking a moment to leave us a review Terry, please let us know anytime you're on the hunt for another rug. - The PlushRugs Team
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KK
Apr 21, 2026
Great site to order from
Plush rugs is now my “Go To” site for rugs. This site offered the best cost on the rug I wanted by several hundred dollars. And to the shipping was super fast. I ordered my rug on a Thursday and it unexpectedly showed up on Saturday. Can I tell you that was the best surprise? And the rug was great quality which was double wrapped for protection.
Response from PlushRugsApr 21, 2026
Thank you so much for the compliments, we're happy you found us! Let us know if we can ever assist down the road. - The PlushRugs Team
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