PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

Great service.. Got an appointment within 1 hour and started when promised. Got my meds quickly without having to wait 2 hours at my primary care Dr.

Ordered lab test in excess of what my PPO covered. I have good insurance so this came as a surprise when I received EOB stating test not covered due to them not being necessary for what was being tested for.

Called with a low energy level and asked the doctor to test my levels. Went local had blood drawn etc... got results back that said I’m okay. Speaking with first doctor Was easy and I was happy that we were both on same page. After results came back I couldn’t schedule same doctor and all other doctors I tried to schedule with, said I’m okay so there’s no reason for another appointment? Still low energy levels and few hundred dollars gone all so I could get a blood test with no help for key issue. Low energy levels etc... don’t recommend unless you like being told no a lot. Good luck

I don't trust Plushcare. I paid $99 for a PEP consultation with Dr. Stephanie Anderson, which lasted all of 15 minutes. I stated up front that I was paying out of pocket and not using insurance and the doctor confirmed it. She didn't think I needed PEP and then the conversation gravitated towards getting me tested for PREP. The doctor did not discuss the potential side affects or efficacy of PREP. She told me to email her if I had any questions. When I saw the lab order that she sent, I noticed that it would make me responsible for Quest Diagnostic's full rate and not the discounted rate that Plushcare has negotiated. I tried to get back in touch with the doctor, but all of my emails were intercepted by people at Plushcare. Every time I emailed, I got a different person, with a different story. Ethan said the labs would be $105 and that they would send the correct lab order. They didn't send it, so I emailed them again and Allison said I would be billed the full rate, because of the form. When I lost trust in them and asked for a refund, they connected me with a "Team Lead" named Janet, who said they could bill my credit card and send another lab form. I got tired of the headache and gave up. I don't even see any available appointments for Dr. Anderson in the near future anyway. They don't offer encrypted emails, which is another thing the doctor failed to mention. In the end, it was $99 down the drain and I still don't know if I'm okay or not.

Their office staff doesn't even understand how insurance claims work. They don't care to either. This place isn't worth the hassle. Don't use this provider unless you want to spend two months going back and forth about how they are in capable of filing an insurance claim. I used them three times. The first two times I had no real issues. The doctors are fine. The third time they suddenly forgot how to properly make an insurance claim. I would expect someone to make the effort get on the phone with the carrier and have them walk them through the correct procedure if they don't know how to do their job correctly. Nope, instead they just give up and say they don't know. Their solution is to shift the burden to me so they don't have to deal with it. I constantly have to follow up with them. They just don't make the effort.