PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

My doctor was excellent, but the payment system was horrific... borderline insurance fraud. The cost was advertised to be $20 with insurance (which I had) and $50 without. I was told after making my appointment, the cost would be $99. I was okay with that, but THEN my insurance was also billed $199 for the visit and then another $134 for the “health assessment survey” I was REQUIRED to fill out. Absolutely ridiculous.

I have some sort of urinary tract infection. I was told to go in for a urine test, which is an additional $135. The cost is fine, but the next day I was told I would need to wait 3-5 business days for the test results before I could receive any medication. This is an unacceptable wait time. On the positive side, everyone I spoke to was courteous.

Sorry for the 2 star but I relied on you guys to get me a doctor for a MRI and you faild.i need to be treated but it seems like you guys have a non chanlonat attitude. I looked elsewhere. The doctor was good the follow up never happened.

Id give 0 stars if possible. They claim new prescriptions but will not do so. Multiple harassing phone calls. Blocked number and they'd call from a different one.

I was billed twice in the amount of $14.99 for telemedicine services I never ordered. The first fraudulent charge was refunded in April and a second fraudulent charge was billed on May 15,2020. A complaint has been filed with the California Attorney General!

Paid for membership, booked and paid for appointment, doctor never showed! But they sure took payment from my account. Praying I can get my money back so I can find another doctor.

Great service to start (2 months ago) . I had a back injury and without Insurance needed to see a doctor. The doctor was great, and the appt quick . Issue resolved. However , one month later I was charged 14.99$. This is apparently their recurring fee once you sign up. I was unaware. No matter, the fee was charged and I called to cancel the service . I did not ask for a refund . I sat on hold for 30 minutes waiting to talk to someone . This is due to how they have set up their app and website (which don't allow you to cancel without calling ) it's a scheme to make it more difficult for customers to cancel the service. I'm sure one of their reps will respond and say " the app currently doesn't allow you to cancel but you can do it on a desktop" . FALSE. I tried the app to no avail and tried the desktop only to be told that the system was unavailable to cancel at the time and I must call. So....anyway.... After my 30 minute wait I spoke to someone who assured me that the service would be cancelled . Add another 15 trying to cancel and I've spent 45 minutes trying to get something very simple accomplished The end . Just kidding. They charged me again this month .... After all that . So, I've sent an email and called my credit card to dispute he transaction. It's not about the 15$. It's about the lack of customer service and apparent disregard for my request to cancel . I signed no prolonged contract. I doubt any of that will make a difference , and I'll probably have to call and wait ...again. I figured the only control I have (without changing my credit card numbers) is to leave a review and show others how they've treated me. In the end this company does nothing but set up the appointment through the app. That part is great but apparently needs to be done by someone else . This should be a per appointment fee, not a recurring charge . I don't mind paying for the set up. I don't have your company on retainer and you've done nothing to help me at all.... The doctor did .

Great assessment and initial service by the physician who ordered my test, but very disappointed to learn that they received my lab results from LabCorp at 7am on Friday morning and it's now 600pm on Monday and they still haven't delivered my results or answered my messages. As a Quality Assurance RN, this is NOT acceptable! They also send me multiple marketing emails (SPAM) daily, but can't deliver my results. I think this company jumped on the telemedicine bandwagon and is trying to capitalize on the Covid-19 pandemic and I will make it my mission to have them thoroughly investigated and shut down!!!