Virtual primary care and mental health treatment when you need it. Get personalized, high-quality healthcare by talking to top U.S. medical doctors all from the ease of your smartphone.
PlushCare Virtual Healthcare: online doctor (plushcare.com) has 2,718 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
plushcare.com
Website
plushcare.com
Category
Hospital & Emergency
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 30% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I left a message for someone to contact me back early in the day. Computer message said someone would call me back when a representative is available. Its many hours later and still no return call. I would like info about a test I took. Thank you
Response from PlushCare Virtual Healthcare: online doctorMay 5, 2020
Hi Joe, thank you for reaching out. I would be happy to help with any questions you have. Please email [email protected]. Looking forward to hearing from you!
PA
Patient
I was disappointed by Dr Christina…
I was disappointed by Dr Christina Garcia brief chat.
It lasted maybe forty seconds....
She called late for my Three PM visit and her follow up inquiry was three day later.
Apparently she has weekends off and was not available for a quick question regarding pain relief.
I asked if I could take ibuprofen for pain but she got back to me three days later as mentioned and I thought this was unkind.
Tylenol would have been an appropriate answer instead of ibuprofen which caused inflammation.
She is a poor Doctor in my opinion and I would not and will not use your service again.
I certainly did not get my money’s worth and her “bedside” manners are uncaring and I am not a fan of hers st all.
Thanks but no thanks on Posh Care and Dr Garcia.
Response from PlushCare Virtual Healthcare: online doctorMay 9, 2019
Hello,
Thank you for providing your review. I'm disappointed to hear about your late start time. Thank you very much for your patience with us as we were ensuring a prior patient received sufficient care. We do our best to start all appointments promptly, but sometimes special circumstances throw schedules off slightly. Our physicians work extremely hard to provide quality care and do need a few days off to themselves within the week- we hope you understand in the small delay in answering your questions! I want to go ahead and follow up on this matter, as our policy is 100% patient satisfaction. Again we sincerely apologize you were not WOW'ed with your appointment experience. Looking forward to speaking with you!
KP
Kathy P.
My lower back felt like it needed…
My lower back felt like it needed support floating. I had a terrible headache and backache the next day.
Response from PlushCare Virtual Healthcare: online doctorMay 6, 2019
Hi Kathy,
So sorry to hear you weren't feeling well! We want follow up with your feedback here and see if there is anything more we can do for you, so I went ahead and reached out to your personal email. Looking forward to speaking with you and hope you enjoy the rest of your day!
PA
patient
The doctor that i talked to
The doctor that i talked to, talked to me like she was doing me a favor. She was a bit confrontational i believe that she thought that she was the employer and i was the employee and not the other way around.
Response from PlushCare Virtual Healthcare: online doctorMay 6, 2019
Hello,
Thank you for providing your review. We are extremely disappointed to hear about your experience with your doctor. We do not tolerate negative attitudes towards our patients so rest assured I will be contacting the doctor directly to discuss this. I went ahead and reached out to your personal email in hopes to follow up on this situation. Our policy is 100% patient satisfaction and want to ensure you're happy and feeling better! Looking forward to speaking with you.
MA
Maelene
The follow up free appointment they told me to see an actual dr.
The follow up appointment they told me to see a doctor in person. When I called back they said that I already had my follow up and they'd call me back and didn't call me back.
Response from PlushCare Virtual Healthcare: online doctorOct 27, 2016
Hi Maelene,
I hope you're doing well today. My name is Holly Clarke and I currently run the Patient Success Team at PlushCare. I'm extremely disappointed that we failed to WOW you. Clinical outcomes and WOW'ing patients with amazing service are our highest priorities - that's why we created PlushCare; to deliver health and happiness.
I tried giving you a call to see if I could talk to you in-person, however, I want to followup with your feedback here and see if there is anything more I can do for you. I'm sorry that you had a poor experience with our team's lack of followup. We are working to answer every call from our patients, and have any patient cases be responded to within 30-minutes. I’m adding a free visit to your PlushCare account in hopes that you will take me up on the opportunity to use PlushCare in the future, and we can make you a believer in our cause. Thank you, Maelene, for your consideration.
If you have any questions, concerns, or further feedback, please email me at [email protected].
I hope you have a great day!
Best,
Holly
