PlushCare Virtual Healthcare: online doctorVirtual primary care and mental health treatment when you need it. Get personalized, high-quality healthcare by talking to top U.S. medical doctors all from the ease of your smartphone.
PlushCare Virtual Healthcare: online doctor (plushcare.com) has 2,718 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Hospital & Emergency · IRVINE, California
Excellent
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Hospital & Emergency · San Francisco, California
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Showing 733 reviews with 1 star · Clear filters
Dan H.
Deceptive practice by signing you up for a monthly service
Response from PlushCare Virtual Healthcare: online doctorFeb 5, 2021
Hi, thank you for taking the time to leave a review. I am very sorry that we did not WOW you with our service. We are happy to look into this for you and see how we can help. Please contact [email protected]
Christie K.
I joined my appointment and waited almost an hour and no doctor showed up. I called the number on their site and after about 6 minutes someone picked up. They informed me the doctor that was supposed to see me had a power outage, but no one got in touch with me about this. Canceled my membership right away and won't be using again.
Response from PlushCare Virtual Healthcare: online doctorJan 12, 2021
Hi, thank you for taking the time to leave a review. I am very sorry to hear this! We would be happy to look into what happened and see how we can help. Please contact [email protected]
Megan
I saw that this had great reviews and figured that I would give it a go. Unfortunately I did not have a pleasent experience. I waited for over half an hour for my doctor to show up to the appointment and he never did. I called the phone number on the website as it told me to, and no one ever answered. I had to leave a voicemail. Overall I am very dissatisfied with this service and will not be using it again. Am going to be trying out a different site, ZocDoc, which doesn't need a membership to have an appointment. Hoping to have more luck there. I have no idea why this plushcare has so many great reviews.
Response from PlushCare Virtual Healthcare: online doctorDec 29, 2020
Hi, thank you for reaching out. I am very sorry to hear this! Clinical outcomes and WOWing patients with our customer service are our top priorities. We would like to hear more about what happened and see how we can help. Please contact [email protected]
Jay C.
SCAM - I have been signed up for their “membership” twice. A total of $30, and i never approved either time. The doctors cancel right before the appointment saying they can’t help with that and reschedule you with another doctor. THIS IS A SCAM
Response from PlushCare Virtual Healthcare: online doctorNov 21, 2020
Hi, thank you for taking the time to leave a review. I am very sorry to hear this! Depending on the condition and medications, it is up to the individual doctor's discretion whether they are comfortable treating via telemedicine. If you have any questions or further feedback, please reach out to [email protected]
Jeremiah
The first Dr. was an awesome experience. But when second Dr. did not do what he said. I called hotline and was treated so horrible even got hung up on.
Response from PlushCare Virtual Healthcare: online doctorNov 20, 2020
Hi, thank you for leaving a review. I am very sorry to hear this! We would like to learn more about what happened and see how we can help. Please contact [email protected]
Chad
The experience with the website and doctor was great. A month later a received a charge for a monthly subscription fee, which I did not sign up for.
Response from PlushCare Virtual Healthcare: online doctorNov 20, 2020
Hi, thank you for leaving a review. I am very sorry to hear this. We would like to learn more about what happened and see how we can help. Please contact [email protected]
Mike M.
Terrible doctor.
Response from PlushCare Virtual Healthcare: online doctorNov 20, 2020
Hi, thank you for leaving a review. I am very sorry to hear this! We would like to learn more about what happened and see how we can help. Please contact [email protected]
Floyd W.
Tried to sign up to get blood pressure meds but they can't find my insurance but for 100 dollars they will hook me up in 15 minutes I already wasted 4 times that 15 minutes and they still cant or don't want to because they prefer cash I would have given them minus five rating but it was not available
Response from PlushCare Virtual Healthcare: online doctorNov 19, 2020
Hi, I am very sorry to hear this! We would like to look into what happened and see how we can help. Please contact [email protected]