PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

Take the time to drive to urgent care. First doc I saw looked like he just came in from a jog and was super quick with me. Prescription was supposedly sent but next day my husband had to lmk the pharmacy never received it. I had to try to call an agent, good luck with that cuz you will always be on hold, and get him to call the pharmacy. Hubby waited 3 hrs at Kroger fir it. We live in the country so waiting was necessary. Now I had a wonderful different doctor I used Yday. I told her my 15 ye old daughter is sick just like me and she said she could see her. Doctor wrote her name down and told me to tell my daughter to let her know she was my daughter. I could not schedule my daughter online with her due to her age. So I called. First agent scheduled with wrong doctor. So I called again. Now I have the flu and barely a voice as I’m doing this. 2nd agent had to cancel the mistake, so I’m still pending that charge in my bank, and then he scheduled a new in’s with correct doctor. So now I’m pending an additional charge in my bank. I said ok thank you. I get an email telling me that appt is under my name and not my daughters and if I need help correcting this to call them..... r u kidding me? So I wrote back that the gentleman I spoke with was going to send the Dr a note letting her know it was fir my daughter. And also that I can’t talk due to my illness. Well my daughter is sick as a dog waiting for 30 mins for the doctor to connect as I’m calling PlushCare on another phone. And guess what??? No one is answering. So I hang up the appointment call and I received an email from a Gina stating she canceled my appointment since the doctor is not a pediatrician. She sent it at 6:33pm and we were already waiting at 6:25 for appt. I’m upset. Waste of my time could’ve just taken her to urgent care. Been waiting all damn day. Oh and another thing, I did labs at least 3 weeks ago and I had to ask them for my results. They then emailed me that they needed to know where I took them so they could get them. Guys, if u wanna do most of the work yourselves, a lot of waiting around and pending charges, then PlushCare is for you!

Tried plushcare last mounth doctor wasn't able to help no harm no foul at this point. But canceled my membership same day was told by rep it was all taken care of and out of the 90 dollars I was changed they could only return 30 1 mouth later my account was charged again tried calling but no one answered

I really enjoyed using plushcare for a few months and even had the rest of my family registered. UNTIL I noticed 3 charges of $30 on my account out of no where. The system had set up a follow up appointment for my husband and he missed it not knowing he made the appointment. They were supposed to charge 1 fee of $30 for a missed appointment but we were charged 3 times for the same appointment. It took hours to get ahold of anyone and when I finally did the person I was speaking with did not believe that I was charged three times so I had to send my bank statement. They could not figure out how to refund me because they couldn't figure out how the charge generated. SO BASICALLY they took $90 and can't refund it because they don't know how... in the middle of a pandemic... Don't trust these people with your money.

Finally got a family member with mental illness to talk to a Dr. Thru Plushcare. Been trying to get them to see ANYONE. Dr. told my LO that if they can avoid meds they should. The episode continues, untreated. PC took our money and helped us NOT.

You didn't accept my insurance so I'm fighting the $99 fee. Help!

How do I stop they taking money I don’t have

Well you would not email or call me back since about 5 days ago so 1 star is all you get. I would give zero if that had been an option!

Plush has yet to respond to my email request. No response = no stars!