Allie F.
Hidden subscription fees with PlushCare. Stay away.
I've been warning family/friends to stay away from PlushCare. When I had COVID, I was looking for a Telehealth appointment and connected with PlushCare through my insurance agency. I went to book an appointment and it was not at all clear to me that I was actually singing up for a monthly subscription at the same time. If you want yet another hidden subscription on your credit card, go with PlushCare. As for me, I'm sticking with Teladoc for one-off telehealth appointments -- and I recommend anyone do the same.
Response from PlushCare Virtual Healthcare: online doctorJun 8, 2022
Hi Allie, Thank you for the review and I’m sorry we failed to WOW you with our clinical service and support. Per terms of service, when you book your first appointment, you are automatically enrolled into our membership program, which was free for the first 30 days and free to cancel anytime. This will allow us to continue to provide our patients with the very best telehealth services including same or next-day appointments, access to some of the top doctors in the country, and innovative digital health services such as in-app messaging. The membership is communicated in a multitude of ways: 1. There is a membership tab on the top of www.plushcare.com. 2. When you book the first appointment that enrolls you into membership there is a summary of the cost of the membership. 3. In our welcome email, titled "Welcome to PlushCare", which details the membership benefits. If you choose not to be on the membership you would just need to call us at 1-800-221-5140 to book any appointments as booking them online through the mobile app or www.plushcare.com is part of our membership services. Please let us know if you have any other questions or concerns! Thank you and hope you have a wonderful day!