PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

Not yet billed to my insurance....over 3 1/2 months ago. It was supposed to be billed in 30 days.

I replied to a message from my doctor about private medication information and it was intercepted and replied to by someone at Plush. I replied thinking it was my doctor and the response I got was from yet another Plush representative telling me to set another appointment and pay another fee to speak with my doctor. I feel like they are breaking HIPPA laws butting in to my conversation with my doctor. Looking for a different service.

I like the concept of Plushcare a lot. The Doctor I choose as my primary is fantastic. What Im not happy with is if something is wrong, such as, your prescription is misread and or inputted incorrectly and the pharmacy needs it corrected or has questions and you send a message to plushcare to resolve it it may take 24 to 48 hours to be resolved. This is completely unacceptable and needs to be fixed! There needs to be a way for a pharmacy to be able to contact the doctor quickly.

They charge a monthly fee for their services & the doctor I had prescribed a medicine that didn't work so I had to schedule another appt with another Dr. & had to pay another $30 deductible. I canceled their service!

I will give this two stars because all doctors were nice to talk to. However, since experiencing this online care, it seems like a fiverr for doctors. You'll go through a list of them because you can never find the same one in the new rotation, at least I never did. Further, after speaking with a few different doctors, you're always encouraged to contact them, text through the app, email them back after the appointment if you have questions. None of them replied. That's it for me. Canceled and demanded a refund. I now realize it basically urgent care online until you get your own solid insurance. Healthcare is changing rapidly so there are so many options.

took my money, said that my problem was to much to deal with. i asked for a referral to someone else and the response was. set another appointment. so basically pay again. so 200.00 just for a denial and maybe a referral? i feel scammed . Now its been two days ive been hiking through a national forest. maybe another two until i reach a real Dr. 135 miles im hiking when all i needed was some antibiotics. I do not recomend you use this if you have anything more then a sunburn, or a refill on your pain meds. even thats iffy. good luck. dont die like me. just get to a real Dr first. The receptionist was really nice though. she actually was concerned.

Gold Stars for physician quality based on my experience w 2 Plushcare MDs in 2019. But Red Flags for Plushcare's sneaky "monthly membership" fee, $9, a 'membership' I never authorized, but they've been skimming from my bank acct since my second and last appointment, 12/2019. Not cool. Now cancelled (with confirming email, which is more than I got confirming 'membership).' No trust. Will change bank acct too. Hassle.

I've been using PlushCare for over a year and it had been wonderful, and the convenience and the doctor I usually see has been great. I've never been charged a "subscription fee" in that time until this month when I noticed $14.99 on my credit card. I searched my spam and trash to make sure I didn't miss a notice of this new fee, and didn't find a single thing. This is fraud to start charging a subscription to existing customers without notice! Then I investigate, there is no way to cancel in the app and it took me quite a few minutes to figure out where it was on the website. Your service has been great, but I'll probably be looking elsewhere now due to these shady practices.