PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

3.82,718 reviews
Hospital & Emergency
2261 Market Street STE 22930, San Francisco, California

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PlushCare Virtual Healthcare: online doctor

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About PlushCare Virtual Healthcare: online doctor

Virtual primary care and mental health treatment when you need it. Get personalized, high-quality healthcare by talking to top U.S. medical doctors all from the ease of your smartphone.

PlushCare Virtual Healthcare: online doctor (plushcare.com) has 2,718 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: plushcare.com
Website: plushcare.com
Category: Hospital & Emergency
Location: San Francisco, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 30% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Thomas

Sep 11, 2022

Parasitic Recurring Charges

This is a scam. They intentionally sign you up for a recurring membership without telling you. The only way you find out is by reading to the end of their introductory email or checking your bank statements. They will never send you invoices showing the charges on your account to your email as any professional recurring service does. Big plus? If you try to log in using your email (even if you reset your password) they will not allow you to log in to cancel your subscription. You have to physically call. Which is an evasive pernicious method to get every month they can out of you. I'm a professional IT tech and their system is geared this way on purpose to take advantage of those that are not tech savvy or do not read every transaction on their bank statements.

Response from PlushCare Virtual Healthcare: online doctorSep 12, 2022

Thank you for taking the time to leave a review. I am very sorry to hear that you had a negative experience with us. The membership is communicated in a multitude of ways. There is a membership tab on the top of www.plushcare.com, when you book the first appointment that enrolls you into membership there is a summary of the cost of the membership and in our welcome email, titled "Welcome to PlushCare", which details the membership benefits. In order to cancel the membership you would need to visit www.plushcare.com and follow the following steps : 1. Login to your account. 2. Click your name at the top right corner to open up the drop-down menu. 3. Navigate to the “My Profile” tab and click Payment and Insurance. 4. Under PlushCare Membership click the blue hyperlink to cancel your membership. You can also email us at [email protected] or call us at 800-221-5140. We deeply apologize you were having trouble logging into your account. Feel free to reach out directly via [email protected] and we'll be happy to take a deeper look. Thank you!

About PlushCare Virtual Healthcare: online doctor

Virtual primary care and mental health treatment when you need it. Get personalized, high-quality healthcare by talking to top U.S. medical doctors all from the ease of your smartphone.

PlushCare Virtual Healthcare: online doctor (plushcare.com) has 2,718 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: plushcare.com
Website: plushcare.com
Category: Hospital & Emergency
Location: San Francisco, California
Listed on Five Star Index: 2026