PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

I tried out their service 7/2 and canceled on 7/4. To date, even with email follow ups they refuse to cancel. Still billing me. That's the worst. I've also emailed them 4-5 times and still billing me. I wouldn't recommend a company that doesnt care and bill you forever. Dishonest!!

I was connected to the appointment 10 min earlier the scheduled time and waited to the dr to connect. The appointment didn't start on time and the message on a screen says: You can hold or reschedule by calling the team (888) 751-5268. Another message says that if any technical issues the dr will call to your phone. After more than 30 min waiting for app to start, I called this number and waited another 15 min on the line (even thought the automatic message says waiting time 3 min), then the representative said that there was a technical issue and the dr could not connect. It took me an hour to figure out the appointment has been canceled and nobody informed me about it.

I booked an appointment with a doctor, and the video call was experiencing problems. I tried to reload the page but the website wouldn't let me rejoin. My internet speed is over 400mbps and currently working very well. Don't rely on this software if you need immediate care. I can't speak for the quality of doctors.

The doctor, Lila Rosenthal, verbally attacked me and called me a name bc. she didn't understand so her default, be being a doctor I assume is to attack. Not ask for clarification buts attack? Then hang up??? Did I receive a refund? What os wrong with people??>?] Then she gave me an incomprehensible diganoses based on her own ignorance?? Lady, next time take a step back, be a human, ask for help. DO NOT LIE ABOUT PEOPLE. YOUR COMPLETELY INCORRECT DIAGNOSIS SHOWS YOUR IGNORANCE NOT YOUR DIAGNOSITC ABILITIES. THEIR LACK ONLY. I DO NOT HAVE ABNORMAL WEIGHT GAIN. YOU COULD HAVE GOOGLED THAT ONE. LIKE THE REST OF US. PEOPLE NEED YO BE WARNED.

I paid for the annual subscription for same day appointments. Doctors are ok but the technology and communication is horrible. Appointments canceled without notice, doctors no show due to tech issues. Can’t get another appointment for days. No response to emails on their prep program. App never works.

The doctor I saw was fine. She did all the right things. The company on the other hand has no clue what they are doing. Coordination of care is terrible. I’ve waited almost a month to get a prescription because of doctor vacations, complete lack of follow up by their “care team” and failure to act on required documentation sent by my pharmacy. Good concept. Terrible execution.

i was not aware this was an ongoing service. i only expected to use and pay for it for that ONE TIME. i have not used it since then. a customer service rep told me that the membership is communicated a “multitude of ways,” and then went on to list TWO…one of them via the website which i only used ONCE when i was having a medical issue. and the other being a communication subsequent to my SINGLE plushcare visit. i never received any notification from plushcare that i was being subsequently billed as a subscriber. this is very misleading to customers, especially those experiencing medical difficulties. very poor business practice!

You would be better going to an urgent care or in person doctor. This app or service is a waste of time and money.