Alton L.
Good luck cancelling your membership
The experience with the dr was fine. The problem is that you are enrolled in an automatic membership. When try to call and cancel no one answers the phone. I have been on hold 3 times for over 30 minutes and no one has yet to answer the phone.
Response from PlushCare Virtual Healthcare: online doctorDec 5, 2022
We deeply apologize if there was any confusion! Per terms of service, when you book your first appointment, you are automatically enrolled into our membership program, which was free for the first 30 days. This will allow us to continue to provide our patients with the very best telehealth services including same or next-day appointments, access to some of the top doctors in the country, and innovative digital health services such as in-app messaging. To cancel your membership please 1. Login to your account 2. Click your name at the top right corner to open up the drop-down menu 3. Navigate to the “My Profile” tab and click Payment and Insurance 4. Under PlushCare Membership click the blue hyperlink to cancel your membership. You can also email us at info@plushcare and we'll happily help you!