PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

Do not use this service, all about $$$ for low quality services. My visit was rushed, couldn’t understand the doctor who has a very strong accent. She seemed to annoyed by it. Most of my time spent was just to ask her to repeat what she said. Since couldn’t understand her direction, I had to message her for the answer. She replied and said book another appointment to get the answer which she couldn’t provided in the first place. A $129 for an answer that provider couldn’t provided? This review base on a doctor who named Malibu Dandu, I don't know of the others. The legit companies would not let this happened if they want any patient to return.

They said they sent my prescription to my pharmacy which they didn't then I called them and they said they resent it which they did not and then I called them again and they said they canceled my prescription because they believe that the medication would cause a reaction but it does not this company will take your money and give you nothing in return

I was charged for a missed video ($50)when I was waiting for video consult . Then I called the 800 number and found out that although I am American and because I was traveling as a tourist in France they could not consult with me(?) why did they not tell Me ? i was sick with covid and after 1/2 day waiting and on line for ever ,i was charged $50 for a video consult that never happened ?! Shame on plushcare

I downloaded the app and had my first appointment where I was prescribed an antibiotic for a viral illness. Was told it was bronchitis. Was also prescribed a cough medicine for a cough that was very productive. When I researched the medicine (tessalon perles) every source of info (CDC, Mayo Clinic and Web, MD) stated it was not for a productive cough. The day after the z-pac finished I awoke to worsening of symptoms and scheduled another visit with Dr. Eric Sullivan. During the short visit he accused me of being disrespectful and combative. When I explained I am in an immuno-compromised household and only want to feel better and was relying on him, a trained medical professional his response was to tell me he was terminating the call. Time for a trip to an urgent care center to see a Doctor in person. Should have done that weeks ago, but tried to “trust the system” to no avail. We shall see if the money I wasted will be returned once the credit card statement comes in. My only advice—don’t waste your health or money on this company as it will be a waste.

This service is just an opportunistic money grab, cashing in on the Covid induced telehealth shift. Every aspect of it is incompetent. The doctor (Linda Alic) I spoke with was willing to (and did) prescribe a medication that she clearly knew very little about. She started to prescribe double the starting dose until I questioned it, having researched it ahead of time. She then fumbled around and corrected it. At times she appeared to be making scripted comments designed to get me to purchase more services. The point of the service seems to be to maximize charges by having you fill out questionnaires so they can charge you to send rote answers to them, suggest lab tests that in my case I’d already had, so they can bill you to read them back to you, etc. They also submitted claims to my husband’s insurance rather than mine. When I told them about it, they removed the claims from his account, and then reapplied them to him a second time. The customer service reps are minimally trained people sitting in their living rooms with their dogs, and have no understanding of how anything works and no ability to answer your questions. For weeks after I quit the service I got reminder emails to make another appointment. There’s no unsubscribe option, so I just sent them to spam, where I assume they’ll be piling up for eternity. I look forward to their obligatory canned response.

Md didn’t show up. I waited over 30 minutes past my appointment time

The only reason I will give them 1 star is because I can't give them 0 stars. I paid $129 dollars for the virtual visit and no showed up .Then I tried to call and was on hold for almost 30 min before I had to hang up. A SCAM IS WHAT IT IS!!!! STAY AWAY

I actually enjoyed my interaction with the Dr but after 36 hours I still haven't got my prescription. I've sent multiple messages and emails with zero response. I paid $130 for absolutely nothing.