PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

I looked up Plushcare and it says they take United HealthCare and market themselves and the participating drs as well. Moreover the company informed me at time of service a balance due of $0 after each of my visits. Never was it confirmed to me that there was any issue of my plan by Plushcare, I was also never notified by any certified means of any changes therein as well. Many months later, I receive a bill for all my visits through those months Very shady

Beyond terrible. Communications/questions are supposed to be answered within 1 hr - 2 days (depending on the team) but they often don’t answer for MULTIPLE WEEKS. Zero communication on what (if anything) is being done with lab work or insurance requests, despite multiple outreaches, except to suggest you book another $120 appointment (which was actually not required or recommended by my PlushCare doc). Bills are sent with no explanation. Just really poor CS and feeling like the entire company is a scam. **UPDATE** This actually genuinely is a terrible company. I have a bill that says I have an $11 balance due, however when I log into my account it says a balance of $69. I have received no comms about a larger balance, and There is absolutely no way in your account to see what that balance is about. Also, once the team finally got back to me a month later about my questions on whether or not they had submitted the prescription request I spoke with my doctor about, they then asked ME to find out from my insurance what the clinical requirements would be for approval. I have never had a provider require the patient to do the heavy lifting with the insurance company. I nevertheless called my insurance, and of course, the insurance company told me they can’t tell me those details they can only discuss with the provider. And when you call the CS phone #, no one answers you’re just on hold forever. I cannot stress enough: do not use this group.

I registered with Plush Care and booked an appointment today with one of their doctors. I logged in at the time of my 6:30 appointment and waited a full hour. This doctor broke the appointment. I called their helpline and have been on hold for over an hour. Terrible patient care and terrible customer care. Would never recommend Plush Care

25 days after I did labs provider drops me for no reason and I get a free appointment with someone else ? So now they have to do my labs after being told by two previous providers I need to go to someone that specalizes in thyroid health to provide medication which isn’t true - I feel like I wasted 100$ and I still haven’t gotten any help or medication after being on plush care for MONTHS providers are rude btw

They misrepresent their charges.

they keep trying to charge me a fee after i cancelled the membership TWICE - including one time on the phone. The only reason i even found out they were attempting to continue charging me is because i got a new card and they emailed me three times asking me to 'update payment'. like no I CANCELLED your service twice stop trying to take my money

This shady company continued to charge me $15 a month when I ended the membership within a week of starting it.I luckily noticed the charge today and made sure they will never get another dime from me.

If I could I would give this place negative 10 stars! The African American doctor I seen was pushing 😳 covid down my throat. Almost refusing to write me a prescription for real med if I didn't have covid! I don't know if it was because they get more money for a covid dx or what? I have a regular cold and she said she could give me steroids and I didn't want that then she said for mucus she could give me benadryl What kind of mess is that she was trying to prescribe all over the counter medication. I used my insurance and I spent 25.00 to much and because they wrote me a bs prescription for cough syrup they said I couldn't get my money back thank God I canceled my prescription this place is a RIPP OFF