PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

Response from PlushCare Virtual Healthcare: online doctorFeb 24, 2023

Hi Jayne, thanks for your message! We've reached out to you directly so we can take a further look into this.

Response from PlushCare Virtual Healthcare: online doctorFeb 22, 2023

Hi Stacey, thanks for your feedback. We’re sorry you had a less than stellar experience with us and would love to investigate further to see how we can improve in the future. Please feel free to reach out to us directly at [email protected] and a member of our Care Team can assist you.

Response from PlushCare Virtual Healthcare: online doctorFeb 22, 2023

Hi there, thank you for taking the time to leave your feedback. We are truly sorry that we failed to provide you with a WOW experience and apologize for the delay in response as we've been having unusually high call and message volumes. Our team does their best to respond to our patients as soon as possible and we appreciate your patience and understanding. While we can't comment on your specific situation in order to protect your privacy, please reach out directly via [email protected] and we’d be happy to take a closer look into your case.

Response from PlushCare Virtual Healthcare: online doctorFeb 22, 2023

Hi Chan, thanks for reaching out. We’re sorry you had a less than stellar experience with us apologize for the delay in response as we've been having unusually high call and message volumes. Please feel free to reach out to us directly at [email protected] and a member of our care team can assist you.

Response from PlushCare Virtual Healthcare: online doctorFeb 22, 2023

Hi Erin, thanks for reaching out. We’ve reached out to you via email so we can take a further look, please feel free to respond at your earliest convenience!

Response from PlushCare Virtual Healthcare: online doctorFeb 13, 2023

Hi Bill, thanks for taking the time to provide your feedback. We’re sorry you had a less than stellar experience with us. Please be advised that PlushCare physicians are able to provide work documentation, at their discretion. There are limitations to this due to telehealth and our physicians may refer patients to in-person care to complete these documents. We'd be happy to take a further look into your case, feel free to reach out to us directly at [email protected].

Response from PlushCare Virtual Healthcare: online doctorFeb 13, 2023

Hi John, thanks for your feedback! Per terms of service, when you book your first appointment, you are automatically enrolled into our membership program, which was free for the first 30 days. This will allow us to continue to provide our patients with the very best telehealth services including same or next-day appointments, access to some of the top doctors in the country, and innovative digital health services such as in-app messaging. We'd be happy to assist you with changes to your membership, please reach out directly to [email protected].

Response from PlushCare Virtual Healthcare: online doctorFeb 13, 2023

Hi Sean, thanks for your feedback! We're really sorry that we failed to provide you with a WOW experience. We are happy to look into your case further, feel free to reach out directly via [email protected].