PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

The worst experience and communication. Messaged on the app. They state it takes 7 days to get an answer. Never received a message back or call back. Called and was not able to get through. Over 30 minutes on hold. My insurance called them requesting additional info to authorize my prescription. They never responded to the insurance I asked for a copy of my prescription so I can take to another pharmacy since they sent it to a compound pharmacy which does not have the medication. I was told it was their policy not to give the patient there prescription. Worst experience I have ever had with telehealth ever.

Zero stars. I have called repeatedly to cancel a membership I don't recall signing up for. There is no way to cancel online you have to have an account set up(which I don't have) I have been on hold for over 30 min or get a message all circuits are busy. I have sent three emails, no response.

The doctor misdiagnosed me. She was dismissive and condescending. She diagnosed me as having a bad cold or influenza despite my saying that it was more severe than that. She prescribed minimal meds and now, 4 days later after seeing no improvement, I went to another actual doctor who prescribed antibiotics and steroids. I would discourage anyone from using this service after my experience

I had ONE contact in July of 2021, the doctor refused to actually provide any help. They have billed me a monthly subscription since.

The doctor was great and this is the second time I have used Plushcare. However it’s been 2 hours since my appointment and there is no record of the appointment I paid for in my portal and nothing has been sent to my pharmacy. Their hold times are outrageous, conveniently their social media response team is away and I have yet to receive a call back or email response. Definitely not using Plushcare again.

Doctor never showed to the appointment: waited 20 mins after the appointment time. Tried to call customer service which is a joke. There was no one available to take my call.

Doctor was very nice, but billing is a nightmare!!! 2 days after I started my “free” trial membership I cancelled it as I decided to go to an in person provider. I was sent a confirmation of cancellation. However 10 days later they billed my insurance for another visit that I NEVER had! My insurance said to contact Plush first but email and calls go unanswered. I am NOT paying them anything and am filing a grievance dispute with my insurance so they get the money back that was falsely charged. Not a good experience!

Dr. Falisha Sloan has the worst bedside manor - I hung up on my appointment early because I could not deal with such a rude, entitled, patronizing person. I had high hopes for this company. They really need to screen their doctors.