PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

Complete scam. Don’t waste your money.

The Doc said to take otc meds that i should not with thyroid disease. would not give referral for pulmonary or endocrinologist. Asthma trouble since late 1/23. My thyroid levels are off for the first time in years. My local Dr. I went to for 25 years quit his practice. Was counting on plushcare for help. If you record visits, it should be reviewed.

The providers are fine, but you absolutely cannot get a response to a message when they, yes THEY, make a mistake. If you call you never get through, literally, nobody will answer. If you leave your number for a call back it never happens. I finally set up a new appointment and they just cancelled it stating I had to follow up with my prior doctor in Texas after I moved to North Carolina so I cannot do that as he is not licensed here. I’ve already had an appointment in North Carolina so they should know that. But just to cancel without verifying is just awful.

Be aware of the final amount that you have to pay! Like other people said, plush care would ask you to upload your insurance (if you have) and then go through a process of verifying with insurance, then they would say all you have to pay is $40. Few weeks later, they would send you a bill for another $130. There are other websites that will not charge you this much for a 15 minute tele-visit. Go somewhere else!

Doctor was a no show and they claim I was the no show when I was online for 15 minutes waiting. While waiting, they send me an email saying that I was a no show and charged me extra. Trying to contact customer service and no one picking up after waiting for over 15 minutes now. Oh, and apparently there is a monthly fee that wasn't properly disclosed to me upon getting an appointment. Update: On hold for over 35 minutes and no answer

Misleading advertisements. Not transparent. Flawed billing. You will be charge way more than you should. I had a disappointing experience….

I had a Dr’s appointment today for my 9 year old son. Since we live in a rural area, online was the best option. The Dr. joined the call, asked his symptoms and then asked me to shine my iPhone’s flashlight into my son’s throat while holding his tongue down with a spoon. Of course this didn’t work and led to her saying “Sorry, I can’t see anything”. It’s no way that would’ve worked and I thought it was a ridiculous ask for a telemedicine appointment. She offered my son nothing, not even a cough suppressant and said he’ll need to see a Dr. in person. If Dr’s are going to do telemedicine appointments they should be trained to ask intelligent questions to properly diagnose a patient. I let the Dr. know not to charge me for the appointment as nothing was done and it was a total waste of time while my son is miserable. I’ve had similar appointments with my other son with a different Dr on PlushCare in which Amoxicillin was prescribed and he felt better within a couple of days. The level of service given across Plush Care doctors is wildly inconsistent.

Untrustworthy and blatant lying by doctor. Cesar Duques lied and said he didn't know what class of drug it was. Yet he prescribed it me. Of course, he was lying. SICKENING!