PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

Awful experience with this company. The doctor was great but Plush Care the company provides no added value and actually detracts from the situation. Im on a medication that is back ordered at my pharmacy. The pharmacy cancelled the prescription so I couldn’t transfer it to another one. The Plush Care “support” team said they couldn’t facilitate the transfer so I’d have to meet with the doctor again to get the prescription transferred (@ $75 a visit). The doctor transferred the prescription and the exact same thing happened - the pharmacy cancelled it. That was a few weeks ago. I have for several weeks been going back and forth with the “support” team asking that they transfer the prescription to another pharmacy chain only to, after 8 emails and 3 weeks, be told that I have to meet and pay to meet, with my doctor AGAIN (for a third time for a single prescription!) They won’t release the prescription to you so that you can transfer it yourself so they essentially keep your prescription hostage to shake you down for more $. It’s immensely time consuming and frustrating process to not get an outcome after 3 visits and countless hours and emails. This company is a total money grab; they aren’t about helping patients. Save yourself time and $ and go elsewhere.

Used the service for the first time while on vacation. The doctor had an attitude right when the call started. Almost immediately she gave the canned response of, "You probably have Covid." As though nothing else exists in the world. She said, "What are you wanting me to do for you?" Um, I guess your job? My daughter had been sick as well (I have the exact same symptoms she had), and she was treated at a clinic we use at home. They gave her meds to treat a bronchial infection, and she was better the next day. She claimed they misdiagnosed my daughter and the reason was because we went to a nurse practitioner. Apparently, she believes nurse practitioners are useless? She then asked if I was vaccinated for Covid. When I told her I wasn't, she scoffed at me judgingly and said, "Well there you go." I don't appreciate being judged for my vaccination decisions. There are plenty of reasons you may chose not to be vaccinated for Covid, and you should not be judged for it. I don't recommend using this service. It was a waste of time and money for me. UPDATE: Once I got home from my vacation, I went to a local clinic. After all the Covid, Flu, etc tests were negative, they found out I actually had pneumonia by this point. If the Plushcare doctor would have actually listened to what I was telling her, I may not have ended up with pneumonia, and would have not suffered as long as I did. Glad I finally got the care I needed by going somewhere else.

🔥 BEWARE!!!! 🔥They only want your money. I had an acute kidney infection and needed pills urgently. I provided the doctor with my test results. To which I was told that I needed to make an appointment with him for a physical or a new paid consultation (soon to be in a week). Although the tests showed that I had already had such a situation and that I had already taken the pills that the doctor had prescribed before. The bottom line is that I gave $125 to a company that is not going to help you at all. Stay away from this company and be healthy!

I have had Metformin 500mg type 2 diabetes, for more than 10 years. This Jun 2023, I had all blood test, with my request my primary Dr. Rodriguez Lindsay at Novant Health Care system in Charlotte NC prescribed to me Wegovy (Semaglutide), (FDA Approved) Injection. 9/27/23 I was looking for the medicine with low price to afford. Plushcare advertised make me confused that they will provide with low cost that I paid $129 have had a video call with Dr. Carlson, I did told her I had the precription just looking for medicine but PushCare just ask me to send all lab tests results that I took at Novant and asked me to another $99 to make the second call, so they prescribed one. I was frustrated, I NOT looking for prescription but medicine with low price so I called customer service 1-800-221-5140 an associate said plush care NOT have any medicine to provide with the low cost. I realize it is not right, so I did not go further and called my bank to dispute the charge. 1 week later, 10/4/23 I got the explanation from my health insurance that beside the charge of $129, Plushcare ALSO claimed it for another $205 A big surprise to me because I DID NOT give plushcare my Insurance policy #, do not know how they get it and claim. So I filled another dispute with my insurance that I did NOT use my policy for that call. And today I got an Plushcare bill said I "Your insurance finished processing a claim for a visit, and you have an updated bill of $14.53. Again I have to dispute $14.53 again. I need medicine for my health problem, the cost is out of my controlled budget but I would pay to have medicine not for Video call(s). I am suffering my health problem for long time. I really appreciate any helps. Please do NOT to milk money out of people with any health problem.

I have type 2 diabetes and I wanted a prescription for ozempic or mounjaro to help control my glucose levels. I have had three video consults with them at $25 a pop, and I missed one appointment because they sent me the wrong time zone, which cost me $50. I sent them my last blood labs which clearly showed an A1C of 6.8, and they were only 4 months old, but PushCare told me that they needed newer labs, so they prescribed one. Since my insurance only covers labs every six months, they wouldn't pay for new lab. Quest wanted to charge me $700+ for the labs! So here I sit $125 poorer and no prescription! My opinion is that they are in existence just to milk money out of people with needless multiple consults, and they are in cahoots with the lab companies getting kick backs!

Made an appointment with a doctor in CaliIornia after filling out all information and supplying my credit card. The doctor didn't showed up and then when i called PluchCare they said they had no idea what happened to the doctor and why she didn't show up and then they recommended a doctor in India - bizarre

The healthcare business told me my insurance was accepted and charged me a $5 copay and so I followed through with my appointment and then I was blindsided by a $200 bill after one short video consult which was less than 10 min. I complained and provided proof of my insurance claim showing they were out of network, but they did not let me know that ahead of time and I know that my insurance plan does not have out of network benefits. They were not transparent and actually fully mislead me into thinking I would be covered for my service. They have not apologized or tried to resolve the issue. It is impossible to speak with anyone who can help rectify this. They need to be investigated and penalized. It was their fault for not being transparent and getting me to agree to a service without any knowledge of future bills.

I would give them no stars if I could. Lack of transparency. I don’t recommend. I was told I would be charged 45 dollars and they charged 129. I asked to be refunded the difference as I did not authorize the 129 charge and was never told it could be more than 45 and they play the Insurnace card. DO NOT USE THEM. I work in healthcare and this is not ok.