PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

Short staffed and very strange. I signed up for weight loss management. It started ok until you need the prescription. The weight loss drug I am on requires me to go in search for it. So after my dr appt I say yes put the script to this pharmacy. And after two days of said pharmacy not getting ahold of me I decide to move it to another place that everyone says is good. Mind you I am three days away from my next needed dose. I call PlushCare and they said they will take care of it. So I wait for an auto message the new pharmacy has it. Nothing. So next day I reach out to PlushCare again and they said it is in queue to be done this week. What? Are you kidding me? I need the dose in two days. They consider it a life med and not a required med. terrible place. I need to order my dosage and or get in queue as quick as possible for waitlist. Terrible staff and no concept of patient needs. Need to find a new place to go now as I am very unhappy with their service. Update. It is now April 5th and my script still has not been transferred. Terrible service.

The online doctor I spoke with was great on the video call. However, I just received a bill from PlushCare that is over $100 after insurance! I have over $120 in a phone consult. Had I have known that, I would have gone to a walk-in clinic. I pay way less there with insurance!

Its convenient to book an appointment, but impossible to do anything else. Their customer service isn't poor, its nearly non-existent. My pharmacy could not reach them for a week to clarify a prescription order. I'm currently on hold as I type this for over 42 minutes. I've also tried using their chat feature to ask questions or follow-up and don't get a response or when I do, its the next day. Healthcare is not an "in the moment" service, and it extends beyond a single appointment. This company is not qualified to provide healthcare services on a continuum. Their service is certainly not worth a membership fee.

Good doctors but horrible customer support PlushCare is convenient of course and the doctors are all really helpful and informed but wow is the customer support nauseating. PlushCare submitted my prescription request to my insurance or at least they said they did. There was a lot of back and forth because my insurance said they didn't receive it after 2 weeks. About 10 phone calls later my insurance finally reached out and called PlushCare directly and faxed the prior authorization directly to them and told them to mark it urgent so that I wouldn't be stuck waiting again but PlushCare ignored that request and now I'm on the hook again for another 2 weeks for review. It really is shameful because it appears as the goal is just to force me into another month's membership because they know I'm dissatisfied. I wouldn't recommend PlushCare at this point.

First: Doctor didn’t showed up to the appointment; nor informed me previously about this. Second: they forced me for a subscription that just take my money for nothing. Third: second doctor showed up 10 min late. Fourth: This doctor prescribed an antibiotic with 2 days less usage than the regular prescription for the case i had. On my opinion, to delay my healing and make more money on exams and new medications. fifth: When i formally asked about this, they simply ignored me, knowing the procedure is not right and avoiding legal actions.

It was so hard to fix a issue, finally got somewhat resolved. However, now a added family, it is saying a Monthly charge of $14.95 after 30 day free Month? Also, overnight, Dr. fees went up a lot! Other than the freedom of getting an appointment quick, it is almost the same price as a person visit cost.

It prove to very difficult to have Plushcare correct any billing problem. I was trying to have them rebill my insurance (because the first time they used wrong info due to unintuitive website to collect insurance info). Plushcare is unwilling to correct that with the right insurance info I provided. Instead they keep asking me to deal with insurance billing. But insurance would be accept billing from patient. Plushcare just kick the ball instead of owning it. So frustrated with them. Spend tons of time on this.

I don't like the way it takes so long to get hold of someone. I don't like the the idea of communicating to a large group of people instead of a handful. I was told we would try to appeal the prior authorization rejection from Erika. Then when I communicated the rejection letter for prior authorization to the group another person Kristen responded with they aren't going to change their mind. Now I have the same situation with the Drug Wegovy. I need to know if I'm to fill out the prior authorization and go through this process myself or do I wait and have Plushcare help me?