PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

This company seems like a scam to me! I made an online appointment and was billed the $35 that they said it would cost. When it came time for the appointment their app would not work, kept saying something went wrong. I tried for 30 minutes to get their app to work, no luck. Then about an hour after my appointment time, it decided to work. Now today I have an EXTRA $50 charge on my card in addition to the $35 for the visit I never got due to their app malfunction! So I call the number provided hoping to get this fraudulent theft resolved. It says wait time is about 9 minutes, that was exactly 30 minutes ago and still no answer.

Did not know I was paying 14.99 a month for almost 2 years. Did not realized I joined. You only got me for 20 months. Your emails never showed up in my box. Trying to cancel but was told there was a bug in the system. Had to cancel my credit card. Seems a little shady to me!

I was a brand new customer. I made an appointment. I paid. The doctor never showed up. Completely unprofessional and their responses were canned and disingenuous. I bet if they respond to this they will say- "Thanks for reaching out. We’re sorry you had a less than stellar experience with us. We’d love to investigate further to see how we can improve in the future. Please feel free to reach out to us directly at reviews at plushcare.com and a member of our care team can assist you." Plushcare- Give a real response and acknowledge the issues.

They force you into a subscription for a visit. You truly get no choice. I have zero desire to be a member. It’s not worth it! You can get online care without that. If you cannot offer an honest on demand product then I am not interested in your service. APP Deleted!

I have been trying to get plush to correct a bill. They charged my insurance 3x for the same appointment and claim I owe money that I do not. I gave them proof of me not owing and they have stopped responding to my messages. They are scamming, please be aware and do not use them.

Everything was fine while I had a one subscription, then the sent me a bill for money that was not in our initial deal. I’ll never use them again. Crooks

It’s not worth the risk. I requested a refund after being “treated” by an unprofessional physician, and I was denied the refund because I received “the best possible care.” Clearly they have a very low standard for the best care because the physician was passive aggressive, didn’t listen to what I was telling her multiple times, and wrote me a prescription even though I did not request or approve of it and made it clear to her that I would be seeking help from a different provider since she was being so difficult and unlike every other doctor that has treated me. So I was denied a refund by the useless Care Team who only responds with copy-paste messages because I “received services” - services that I did not request or approve of and will not utilize. Complete waste of money for me, which doesn’t matter to them because money is all they seem to care about.

Dangerously negligent and possibly a scam. The “doctor” told me that she would write a prescription. When it hadn’t been sent after two hours, I called PlushCare, and they said the doctor forgot, was out of the office, and would do it the next day, so I had to go to the emergency room. The next day, the doctor still did not send in the prescription. I tried calling and was put on hold for an hour. I gave up and left my number to be called back. They never did.