PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

I loved the physician, but I have been waiting 40 days now for Plush to send the appeal to my insurance company for the medication. I have been told several times that they are have sent their part, and the insurance company has no history of receiving it. I'm in a "he said, she said" bs of a situation and I'm giving up on them. They have charged me for 3 months of "membership", for nothing, I'm guessing that's how they make as much money as they can

This company is a scam. I thought I was going to CVS.com to make an appointment with the Minute Clinic and was diverted to PlushCare. When it was clear that I made an error thinking I was at CVS.com and I learned I would be charged for the cancellation of an appointment, I contacted PlushCare. They told me they would not charge my credit card. In fact they did charge my card and repeatedly continued to charge my card monthly despite my calls to reverse the charges and cancel any ‘subscription’ (I never authorized a subscription or any charges to my card). I put a stop on my credit card and was issued a new credit card. To my utter shock, they charged my new card 2 times before I released that they continued this fraudulent practice. Do NOT engage with this corrupt, criminal business.

I have been using PlushCare for years because of the convenience and the affordability-but after this last experience I will finding another option. I seen multiple doctors AT PLUSHCARE , paying for multiple appointments for the same issue and not getting any relief. So when I went to go fill a prescription I filled from Dr Duque Gomez as a last resort after the other topicals did not seem to be working, they had the AUDACITY TO TELL ME I NEEDED TO MAKE ANOTHER APPT TO ASK THE DOCTOR QUESTIONS ABOUT MY PRESCRIPTION! I was baffled, end up having to call the pharmacist which answered all of my questions no problem- Escalating my issue to management but this is unacceptable practices . A doctor should always be available to answers in regards to a prescription without having to pay for another appt. Scam!

I was just charged a $50 cancellation fee because I could not connect....

I followed my PCP here and I really hate the service (but love my doctor!) They charge a monthly fee on top of whatever you owe for insurance and only give you 15 minutes with your doctor, no options for longer appointments. Why am I paying the same (well, honestly more!) as I did for 30-60 minute appointments before? I am not getting the level of care I would expect from a primary care physician and when I message the company about it I just get the same canned response every time. The video system is also glitchy. If you use a tablet it is still small like it would be on a phone, and messages that pop up cannot be dismissed and cover your session so you can no longer see. Again - not sure what I’m paying for if they can’t provide a functional app.

If I could give no stars I would! I really looked forward to speaking with a Dr, but instead left me on hold for over 10 mins. With all the messages they send you would think they would take the time out to let you know they are running late or not showing up at all. Rude and a waste of my time

Absolute money grab. They make it seem like it will be relatively quick and easy to get the medication you need to treat your condition yet after several tests (paid out of pocket), several doctors appts (paid out of pocket) you are $600 down and no closer to getting the medication you need. Super scam. Do not trust.

On April 8th I scheduled an 11:15 appointment for an online visit with a Dr. Umama Sadia. Waited 20 minutes for doctor to show up, but never did. I emailed the issue with a Plushcare rep and was assured they would not charge me. 10 minutes later they charged my credit card anyway!! Not responding to any of my emails and when I tried to call their automatic voice mail would say I have a 3 minute wait time. Twice I waited 40 minutes before hanging up on me. Don't waste your time with these crooks